Senior Legal Product and Innovation Manager

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• Support the development and delivery of the firm's innovation and AI strategies.
• Translate strategic priorities into practical programmes, projects and initiatives.
• Advise senior stakeholders on innovation, emerging technology and changing client expectations.
• Promote a responsible, pragmatic and client-centred approach to innovation.
• Deputise for the Director of Innovation and Knowledge on relevant matters when required.

• Lead and support the development of technology-enabled products, services and internal solutions alongside the firm's subject matter experts.
• Work with stakeholders to understand their needs and translate them into clear requirements.
• Manage product roadmaps, priorities, pilots and improvement activity.
• Gather and evaluate feedback from users, clients, subject matter experts and other stakeholders.
• Coordinate testing and quality assurance before solutions are introduced more widely.
• Monitor adoption and effectiveness, using feedback and available data to guide improvements.
• Provide realistic guidance on the capabilities and limitations of AI tools, helping teams identify the most appropriate combination of technology and process for complex work.

• Build trusted relationships with lawyers, business services teams, clients, suppliers and other external specialists.
• Support structured engagement with clients to understand their expectations and perspectives on AI-enabled legal services.
• Use client and stakeholder feedback to inform future service design and innovation priorities.
• Explain complex technology and governance matters clearly to non-technical audiences.

• Develop clear policies, guidance and processes that support safe and appropriate technology use.
• Promote suitable testing, human oversight and quality assurance.
• Help colleagues understand the capabilities and limitations of AI tools.
• Monitor relevant regulatory and market developments and help the firm respond appropriately

• Identify opportunities to apply AI and technology to legal and operational workflows.
• Design and deliver firmwide and team-specific training, workshops, demonstrations and coaching, working alongside the firm's Learning and Development specialists
• Develop accessible guidance and practical learning resources.
• Gather feedback and use it to improve training and adoption activities.

• Manage a varied portfolio of innovation and technology projects.
• Develop proportionate project plans, objectives, measures of success and reporting.
• Coordinate cross-functional teams and maintain clear communication with stakeholders.
• Manage relationships with technology providers and other external partners.
• Contribute to technology evaluations, pilot projects and supplier discussions.
• Use evidence and feedback to support decision-making and demonstrate value.

• Liaise with external eDiscovery providers and internal stakeholders regarding platform use, data volumes, storage, support and cost treatment.
• Capture learning from matters and use it to refine the firm's eDiscovery offering, internal processes and guidance.

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