CRT Team Leader

We're looking for a Team Leader to join our Customer Response Team and help drive the success of our centralised enquiry hub. You'll play a key role in supporting, motivating and developing a team of Customer Response Advisors, ensuring every customer enquiry is handled quickly, professionally and effectively.

Working closely with the CRT Manager and Assistant CRT Manager, you'll help maintain high standards across our OEM and third-party digital lead channels, ensuring service levels are achieved, customer expectations are exceeded and every opportunity is maximised.

This is a fantastic opportunity for an experienced advisor looking to further develop their career within a fast-paced automotive environment.

About the Role

As a Team Leader, you'll provide day-to-day support to a team of Customer Response Advisors, helping to create a high-performing, customer-focused culture.

Your responsibilities will include

• Supporting the team
• Coaching and developing colleagues
• Managing digital leads
• Maintaining SLA performance
• Supporting operational performance
• Driving compliance
• Problem solving
  Supporting the management team

About You

We're looking for someone who is organised, customer-focused and passionate about developing people.

You'll ideally have:

• Previous experience in a an advisor role within customer relations
• Experience working in a fast-paced, target-driven environment.
• Strong customer service and communication skills.
• Experience handling high volumes of inbound enquiries.
• A proven ability to achieve performance targets and service standards.
• Coaching and people development skills.
• The ability to motivate and engage others
• Good problem-solving skills
• Experience using CRM systems and lead management platforms.
• A proactive and professional approach with strong organisational skills.

What We Offer

At Johnsons Cars, you'll have the opportunity to develop your leadership career within a growing automotive group while helping shape outstanding customer experiences.

We offer:

• Competitive salary plus bonus opportunity
• 31 days holiday, rising to 33 with service
• Birthday off - an extra paid day to celebrate
• Company pension scheme
• Staff discounts on vehicles, servicing, parts and labour
• Retail and lifestyle discounts via our benefits platform
• Dentist on Demand access
• Optional healthcare cash plans
• Industry-leading training and development
• Clear career progression opportunities