Workplace Manager

• 3+ years managing a large, busy workplace with direct team leadership.
• Strong Facilities Management background (hard & soft services).
• Experience with outsourced supplier management, including food & beverage.
• IOSH Health & Safety qualification (NEBOSH desirable).
• Knowledge of workplace compliance, documentation, and H&S legislation.
• Experience with P&L oversight desirable.
• Skilled in Microsoft Office and confident in presenting.
• Experience in corporate real estate or large office facilities.
• Comfortable working in a fast-paced, agile, and ambiguous environment.

• Strong communication and relationship-building skills at all levels.
• Organised, proactive, and able to manage multiple priorities.
• Skilled in influencing, challenging, and advising senior stakeholders.
• Natural problem-solver with initiative and resilience.
• Engaging personality with a team-player mindset.
• Passion for delivering excellent customer service and creating a best-in-class workplace.
• Ability to manage to SLAs/KPIs and drive continuous improvement.
• Adaptability to learn new systems and applications.

Job Purpose

Reporting directly to the Instant Account Manager (Client Services), this role is responsible for managing all aspects of onsite workplace operations for a leading consumer healthcare brand, at our client's London headquarters. You will be the heartbeat of the office-bringing the community together, overseeing all Workplace and Facilities services, managing outsourced suppliers, ensuring client satisfaction, and delivering a seamless workplace experience across 50,000 sqft of prime office space.

You will integrate closely with the client while upholding Instant's values, ensuring commercial and contractual obligations are met, and embodying a "One Team" approach. Supported by a strong team, you will take a leading role in the contract's success through client engagement, supplier management, escalations, reporting, and health & safety compliance. You will be expected to fully understand client needs, deliver solutions on time and within budget, and drive continuous improvement and innovation.

Key Responsibilities

• Workplace & Community
• Create a welcoming, collaborative workplace and foster strong stakeholder relationships.
• Develop and implement initiatives to enhance community engagement and workplace culture.
• Support events and activities that strengthen the employee journey.
• Facilities & Services Delivery
• Ensure all hard and soft services are delivered to specification, meeting SLAs/KPIs.
• Monitor supplier performance through reviews, audits, and reporting; take corrective action as required.
• Manage superior landlord and third-party relationships, including service charge obligations and attend monthly meetings.
• Oversee café operations (outsourced food & beverage).
• Ensure compliance with health, safety, and regulatory standards.
• Act as Chief Fire Warden and Onsite First Aider.
• Team Leadership
• Lead, motivate, and support a team of three, including career development planning.
• Manage annual leave, absence, and resource allocation to maintain service delivery.
• Operational & Commercial Management
• Be the first point of contact for escalations and ensure timely resolution.
• Oversee supply chain management and negotiate best-value contracts.
• Track metrics, prepare monthly/quarterly reports, and contribute to business reviews.
• Raise and receipt purchase orders, support financial processes.
• Identify opportunities for workplace improvements and innovation.
• Support office moves, changes, and wider business initiatives.

Workplace Manager London This role is based onsite Monday- Friday