Customer Service and Sales Manager

On-site in Gloucester·Full-time·Added yesterday (last checked 12 Oct)

IWG

45 open roles

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Overview

Job details

Permanent contract
Full-time.
Apply by Wednesday 11 November
The date the employer’s listing closes.

Requirements

Work on-site in Gloucester
No relocation package mentioned.

Skills

Requirements

What we're looking for

Ideally, you'll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. You'll have succeeded in previous sales roles, demonstrating that you can build a sales pipeline and consistently sell. Alongside your natural sales and commercial skills, what matters most is that you've got the right mindset: passion, drive, ownership and resilience.

Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
Drive: you and your team's collective drive for success means you'll only relax once you've delivered the results you're looking for.
Resilience: a relentless focus on business priorities, regardless of the obstacles placed in front of you.

Above all, you'll be key to ensuring all our customers only ever receive a truly world-class service.

And your sense of ownership means you'll continuously ensure the quality of service and the workspace are as good as they possibly can be.

Pay & benefits

What you'll get

a fun, challenging and rewarding career.
great induction training and excellent ongoing learning and development.
fantastic promotion prospects.
generous, achievable quarterly commission incentives and sociable hours.
access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.

The role

This position sits at the heart of our growing global organisation, you'll be responsible for all aspects of your centre's performance including delivering sales targets. We'll give you autonomy and resource to manage your centre as though it's your own business. You'll have a wide range of responsibilities including:

What you'll do

Being responsible for managing anything and everything on site.
Rising to every challenge and solving problems.
Generating sales by winning new business and upselling to existing customers
Giving tours to prospective customers.
Above all, looking after our customers so well that each becomes a brand ambassador - for you, your team and IWG.

You're reading the right advert if you're looking for:

About IWG

IWG (International Workplace Group plc) is a provider of flexible workspace solutions, offering office space, coworking, memberships, virtual offices, meeting rooms and workplace recovery services. The company describes itself as the world's number one workspace provider, helping 8 million people across six continents work flexibly, and operates in more than 120 countries and 1,000 cities.

Its centres are staffed by customer-facing community teams — Community Associates and Community Managers — who deliver service to customers and visitors, drive occupancy and conduct tours, with structured training programmes and defined career paths from entry-level roles to managerial positions. IWG also works with franchise partners, property brokers, commercial landlords and referral partners, and positions itself as a leading enabler of the shift to hybrid working.

Industry: Flexible workspace
Website: iwgplc.com

In their own words

About the company & team

With almost 4,000 tech-enabled, sustainable and inspiring centres across the world, we're already seven times the scale of our nearest competitor - and we're continuing to grow.

With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we're uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.

We're also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral - which we achieved in 2023.

So don't hesitate. Apply today - and let's work together to help millions of people have a great day at work.

All open roles at IWG