Veterinary Receptionist in Bristol

At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Avon Lodge on a part-time permanent basis.

Avon Lodge Vets is a friendly and progressive small animal practice, operating from our newly refurbished Wells Road hospital and our branch practice in Bishopsworth. Our team is passionate about delivering high-quality veterinary care while creating a welcoming and supportive environment for both clients and colleagues.

You'll be joining a knowledgeable and close-knit team including our Head Vet, Veterinary Surgeons, Head Nurse, Registered Veterinary Nurses, Animal Nursing Assistant, Head Receptionist and Reception Team. We pride ourselves on supporting one another, celebrating success and creating a positive workplace culture where everyone feels valued.

*Providing a warm, professional welcome to clients and their pets
*Managing appointments and diaries efficiently
*Dispensing medications and prescriptions
*Answering telephone and email enquiries with confidence and empathy
*Processing payments and maintaining accurate client records
*Supporting the smooth day-to-day running of the practice
*Working closely with the clinical team to ensure an excellent client experience
*Managing challenging situations with professionalism and compassion
*Contributing to a positive and supportive team environment

*21 hours split over the week, Saturday mornings on rota to be discussed but likely 1:4, occasional branch practice reception shifts.

*Newly refurbished Wells Road practice
*Refurbished branch practice (2023)
*Dedicated dental suite with digital dental radiography
*Silver Cat Friendly Clinic status
*Excellent work-life balance
*Vets Now supported overnight patient care
*Friendly, supportive team culture with regular social events

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You'll bring:

* Excellent communication skills and a professional, welcoming manner

* Experience in a customer-facing role, with a strong focus on service and attention to detail

* The ability to manage multiple tasks effectively in a busy environment

* A collaborative approach and willingness to support colleagues

* A proactive attitude, with openness to feedback and learning

At inspiring vet care, we're committed to supporting your development and wellbeing from the very start of your career. When you join us, you'll benefit from:

* A key client-facing role within a supportive and collaborative practice team

* Clear career pathways with progression opportunities within client care and practice leadership roles

* Ongoing learning and development supported by experienced colleagues and practice teams

* A values-led culture focused on care, community and continuous improvement