Patient Triage Advisor - Lung Cancer Screening

Join our dedicated Lung Cancer Screening team and be the first point of contact for patients booking life‑saving appointments. This is a rewarding opportunity where you can make a real difference in people's lives while working in a fast-paced and supportive environment.

• Handle inbound and outbound calls to schedule and manage patient appointments, working toward set KPIs
• Complete telephone triage consultations to assess eligibility
• Maintain accurate patient records and data for reporting
• Escalate issues and ensure follow‑up appointments meet NHS guidelines
• Deliver excellent service while supporting patients from a wide range of backgrounds

🕒 Hours: Full-time | 8‑hour shifts between 8am-8pm, Monday to Friday (flexible working pattern), plus 1 Saturday per month (8am-12pm or 9am-1pm).

📍 Location: Universal House, Erf Way, Middlewich
Please note: The nearest bus stop is around one mile away, so having access to a car, whether by driving yourself or arranging regular lifts, will make travelling to the office easier.

• Experience in a customer or patient‑facing role (this is a predominantly phone‑based position)
• Strong communication and organisational skills
• Understanding of patient confidentiality and data protection (GDPR)
• Comfortable working with internal systems and quality assurance processes
• Confident handling queries with empathy and professionalism
• Previous contact centre experience is desirable but not essential

1. Complete an application form
2. Complete 4 automated video interview questions
3. CV & video shortlisting
4. Face-to-face interview