Assistant Local Housing Manager

The vacancy

Hours: 6.5 hours per week

Shift Pattern: 6.5 hours to be worked on a Friday only

The Local Housing Manager team is at the very heart of a Housing 21 Retirement Living scheme. This customer-facing role supports the Local Housing Manager in providing a professional, high quality and effective housing and support service to residents.

The Assistant Local Housing Manager assists and deputises for the Local Housing Manager in being responsible for all aspects of court life and relationships with the local community.

The role is diverse, and no two days are the same. Our Assistant Local Housing Managers support all residents to enable them to live independently in their own homes, with a focus on tenancy sustainment, support and resident wellbeing. They work with the Local Housing Manager to ensure the building is safe and secure, engage actively with residents and the local community, and assist residents to reach consensus about local issues affecting their homes.

What we're looking for

We're looking for someone who enjoys working with people and is committed to delivering excellent customer service. You will be approachable, organised and confident in building positive relationships with residents, colleagues and external partners.

You will also have:

• A good standard of reading, writing and numeracy.
• Strong communication and interpersonal skills, with the ability to listen, empathise and support others.
• Experience of working in a customer-facing environment, supporting people, solving problems or providing advice and guidance.
• The ability to build trust and develop positive relationships with a wide range of people.
• Good organisational skills and the ability to manage competing priorities.
• Confidence using digital systems and maintaining accurate records.
• A proactive approach, with the ability to work independently and as part of a team.
• An understanding of the importance of wellbeing, inclusion and supporting people to live independently.

Experience of working with older people, vulnerable groups, housing, health, social care, retail, hospitality, customer service, administration or community-based roles would be beneficial, but we welcome applications from candidates who can demonstrate relevant transferable skills and behaviours.

If you are passionate about helping people, enjoy making a positive difference in your community and have a can-do attitude, we'd love to hear from you.

Why us?

We're passionate about people and support our employees to do what they do best, whether that's through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

With an exciting national development programme for older people's housing, there's never been a better time to join Housing 21.

We're an inclusive employer and care about diversity in our teams. Let us know in your application if you have accessibility requirements for interviews.

If you require more information before applying for this role, please see the attached job profile.

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

About us

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.

When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK's third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.

We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you're ready for a new challenge and able to make a difference, then come and join us!