Food and Beverage - Food and Beverage Supervisor

This is a full-time, permanent position with a salary of £32,396.74 per annum (increase once probation has been passed) - 42.5 hours per week

Must be fully flexible to work any 5 out of 7 days across the week incl weekends and bank holidays

**Post holders will be required to serve alcohol and must therefore be over 18**

City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.

The Event Supervisor (known internally as the Functions Supervisor) will support the Functions Manager by leading the team in the delivery and execution of an excellent guest experience onboard all our dining cruises and private hire events. This position will ensure food safety and service delivery standards are maintained at all times.

Essential Duties & Responsibilities

Customer Service

Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system

Ensure that the highest level of customer care is shown at all times to ensure a clean, comfortable and safe environment for all our passengers

Anticipate customer needs and pre-empt any customer dissatisfaction and manage accordingly

Tour the sales floor regularly, talking to colleagues & customers and identify/resolve any issues.

Actively seeking customer feedback to improve the service

Safety

Adhere to all Health and Safety requirements in accordance with the company's Safety Management System (SMS), ensuring the safety of passengers is protected at all times

Maintain the cleanliness and safety of all common areas

Sales

Analysing sales figures and forecasting future sales volumes to maximize profits to achieve sales across all products

To assist with promotional activity to attract prospective customers

Ensure any wastage is minimized and accurately recorded.

Administrative/Other

Completion of all function paperwork within the agreed timeframes

Ensure all stock is on board and checked to company processes

Participate in regular stock audits and all breakages recorded per company policy

Be prepared to begin work at scheduled time

Maintain uniform and personal grooming in compliance with appearance standards

Additional duties as may reasonably be required

Be an Ambassador for our RESPECT Service System

Leadership

Provides leadership and guidance and training to team members

Undertake induction for on the job training of waiting staff as per Company policy

Ensure team briefings take place prior to the cruises with the team informing targets set

Lead the Functions team, ensuring waiting staff are tending to guests needs within the company guidelines along with adhering to personal grooming and appearance standards.

Ensure the team adhere to Financial practices and procedures in line with Company policy

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