Food & Beverage Reservations Agent

A lifestyle Hotel based on London's eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism - and it's your London anchor on the River Thames.

Food & Beverage Reservation Agent (3-Month Fixed-Term Contract)

We're looking for a passionate, personable and organised Reservation Agent to join our team on a 3-month fixed-term contract and be the first point of contact for guests looking to experience our restaurants and bars.

As a Reservation Agent, you'll play a key role in creating seamless guest experiences by managing restaurant and bar reservations, responding to enquiries and helping guests discover everything Sea Containers London has to offer.

Please note that this opportunity is available as either a Full-Time, or a Part-Time opportunity.

What You'll Be Doing

• Manage restaurant and bar reservations via telephone, email and online booking platforms.
• Respond to guest enquiries promptly, professionally and with a personalised approach.
• Provide accurate information about menus, opening hours, dining experiences, special events and current offers.
• Recommend the most suitable dining options based on guests' preferences and occasions.
• Identify opportunities to upsell, promote special experiences and maximise revenue.
• Manage booking amendments, cancellations, dietary requirements and special requests with attention to detail.
• Liaise closely with restaurant, bar, events and operational teams to ensure a smooth guest journey.
• Maintain accurate reservation records and communicate important guest information to the relevant teams.
• Handle guest feedback and requests confidently, ensuring every interaction reflects our high service standards.

What We're Looking For

• Previous experience in restaurant reservations, hospitality, guest relations or a customer-facing role is desirable.
• A genuine passion for food, beverage and creating memorable guest experiences.
• Excellent communication skills and a confident, friendly telephone manner.
• Strong organisational skills and exceptional attention to detail.
• A proactive, sales-focused mindset with the ability to recognise revenue opportunities.
• The ability to remain calm, professional and efficient in a fast-paced environment.
• A collaborative attitude and a natural ability to build positive relationships with guests and colleagues.
• Confidence using reservation systems and digital booking platforms.

Salary: £13.11 p/h + service charge + benefits

At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Guest experience including dinner and drinks

• 6 complimentary nights a year at any Lore Group hotel

• Lore Group Employee & Immediate Family Rates

• Lore Group Friend and Family Rates

• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery

• 50% discount in Lore Group restaurants and bars

• Discounts in our spa and cinema

• Contribution towards Health - Cash Plan

• 2 days paid volunteering leave per year

• Life Assurance

• Length of service incentives (additional holiday)

• Bespoke training programmes

• Free meals on duty

• Incentives such as Ride-to-Work and season ticket loan

• Quarterly employee award ceremony and company staff parties

• Employee assistance programme

Location: London