Incident Oversight Officer

£34,415 - £38,991

National pay locations: Cardiff £34,415 - £34,931
London pay locations: Feltham, Heathrow £38,415 - £38,991

In addition to your salary, a career with the Home Office offers a range of benefits, including:

• Learning and development tailored to your role
• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.
• See more of our benefits on our careers website.

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This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

Immigration Enforcement is responsible for enforcing the government's immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. We also aim to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages.

The role is within the Incident and Counter Corruption Hub (ICCH) in Detention Operations, which is part of Detention Services. You will be part of a team holding oversight responsibility for all incidents which occur across the Immigration Removal Centres (IRC).

This is exciting opportunity to join a dynamic team and develop your skills and experience within a varied and fast-paced environment.

You will support in a variety of tasks related to pre-incident preparation and post-incident management, identifying trends and upholding the safety of all those within IRCs. You will assist in monitoring the performance of Contracted Service Providers to ensure that they appropriately prepare, report and respond to incidents in IRCs, in line with Home Office expectations, contractual obligations and published standards and policies.

This role has a high-level of Ministerial, Parliamentary and public interest. Furthermore, frequent liaison with other Immigration Enforcement (IE), Home Office (HO) and Contracted Service Providers is important. You will also need to have a keen eye for detail, a strong willingness to learn and understand Detention Services (DS) policies and framework, which are both pivotal aspects of the role.

You must be physically fit as you will be required to complete Personal Safety Training that must be refreshed annually.

You may be required to undertake the same or a similar role within a different team or teams (where possible, at your base location or within reasonable travel distance), depending on business priorities. With appropriate training and support, this will provide opportunities to broaden both your experience and skill set.

Will include but are not limited to:

• Taking ownership of the Incident Oversight Inbox and keeping an accurate record of all incidents which occur across the estate, ensuring senior managers are kept up to date of any trends and developments.
• Assisting in pre-incident preparation planning by co-ordinating the Contingency Plan review process according to the relevant Detention Service Order (DSO), whilst supporting the local compliance teams, collating and holding in-date plans in a central location, and informing suppliers when reviews are imminent.
• Engaging in Contingency plan exercises and playing an active role in the development of exercises to test plans.
• Conducting trend analysing on incident data and providing reports to senior management.
• Ability to produce and manage a variety of Excel Dashboards to aid oversight and inform decision making.
• Collate information for incident debriefs, drafting agendas, taking minutes and producing draft reports for the HEO.
• Providing support to the OK9 Wellbeing Support Dog pilot scheme.
• Assisting with any ad hoc tasks which arise as the team evolves.

Due to the business requirements of this role, it is only available on a full-time basis. However, compressed hours are available.

Regular travel to other Home Office locations will be required.

Apply before 11:55 pm on Tuesday 10th November 2026

488169

Executive Officer

Permanent

Operational Delivery

1

Cardiff, Feltham, Heathrow

You can select up to three locations in order of preference. Please ensure that these are locations you are prepared to travel to. If you are offered a role at one of your preferred location(s) and you decline, your application will be withdrawn.

You will receive full training and support to do the job. Training takes place initially in the classroom and then continues on the job with a mentor who supports you until you are fully confident in the role. Even then you are never alone; you work as part of a team where there is always someone around for advice and support. Further information on what the training involves can be found on our website.

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Making Effective Decisions
• Communicating and Influencing

We only ask for evidence of these behaviours on your application form:

• Delivering at Pace

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.

Reserve lists will be held for each location. Candidates will be appointed in merit order by location.

The behaviours and strengths have been ranked in order of importance to enable us to differentiate between candidates with tied interview scores.

All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.

As well as successfully obtaining UK Security Vetting clearance, you will also be subject to an additional Integrity Check, as part of the pre-employment process, to determine your suitability to work for Border Force, Border Security Command or Immigration Enforcement. For further information on what this involves, please visit our website.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.

If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

If you feel that your application has not been treated in accordance with the Civil Service Recruitment Principles. and you wish to make a complaint, then contact the Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
• Complete the "Assistance Required" section in the "Additional Requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Successful candidates must undergo an enhanced (or equivalent) criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

• Name : Home Office Resourcing Centre
• Email : HORCCampaignTeamIE@homeoffice.gov.uk

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