Care Manager

Qualifications

• Extensive care experience with a proven track record in providing consistent excellent customer service. 
• Proven experience in leading, training and managing a team to provide high quality domiciliary care services. 
• Have or be willing to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent. 
• Excellent knowledge and understanding of compliance and legislative requirements of the Care Standards regulations. 
• Strong skills in conducting care assessment and care planning. 
• Good understanding of systems and processes. 
• Excellent interpersonal and communication skills. 
• Ability to inspire others and build fantastic working relationships. 
• Strong organisation and planning skills. 
• Drive and motivation to take on a broad role and develop care services. 
• Passionate about providing the highest quality of care. 
• Commercially aware and have strong influencing and negotiating skills. 
• Demonstrate achievement of business growth targets. 
• Ability to work well and accurately under pressure. 
• Be responsive, agile and remain calm whilst dealing with multiple priorities. 
• Be flexible to meet demands of the business including participating in an on-call rota. 
• Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate. 
• Due to the need to support the On-Call function, which may require the support of team members out in the field in emergency situations, and the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle. 

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.

Company Description

Our office was established in Doncaster and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description

Care Manager - Home Instead Doncaster

Salary: £34,000 per annum

Doncaster | Full-time | Permanent

Make a difference as our Care Manager

Are you an experienced care leader who is passionate about delivering outstanding, person-centred support? Home Instead Doncaster is looking for a confident and compassionate Care Manager to lead our day-to-day operations, support our team and help grow a high-quality domiciliary care service for older people across the local community.

What you'll do

• Lead the safe, effective and compliant day-to-day delivery of our care service.
• Oversee enquiries, client assessments, care planning, risk assessments and quality assurance visits.
• Inspire, support and develop Care Professionals and the office team while maintaining safe staffing levels.
• Manage complaints, incidents and investigations, using learning to drive continuous improvement.
• Maintain regulatory compliance, accurate records and timely reporting to relevant bodies, including CQC and safeguarding partners.
• Work with the Franchise Owner on recruitment, training, payroll, budgets and sustainable business growth.
• Build strong local relationships and raise awareness of Home Instead in the community and through digital channels.
• Participate in the on-call rota and respond calmly and effectively when support is needed.

About you

• You have substantial experience in care and a strong track record of delivering excellent service.
• You have successfully led, trained and managed teams in domiciliary care.
• You hold, or are willing to work towards, a Level 5 Diploma in Leadership for Health and Social Care or an equivalent qualification.
• You understand care regulation, compliance, assessments and care planning.
• You are an organised, commercially aware communicator who can inspire others and manage competing priorities.
• You are confident using Microsoft Office or Google Workspace, databases and virtual communication tools.
• You have a full driving licence and access to a vehicle, as travel across the community is required.

What we offer

• A competitive salary of £34,000 per annum.
• A broad, influential role in a values-led care organisation.
• The opportunity to shape service quality, team development and local growth.
• Ongoing learning and professional development.

If you are ready to lead with purpose and help older people live independently at home, we would love to hear from you. Apply with your CV and a short covering statement outlining your relevant experience.

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to a criminal records check at the appropriate level.