Operational Support Officer

£25,582

A Civil Service Pension with an employer contribution of 28.97%

Alongside your salary of £25,582, HM Courts and Tribunals Service contributes £7,411 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

Skilled Worker Visa - This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.

From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Please refer to Job Description

Proud to serve. Proud to keep justice going.

Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We're looking for individuals who are committed to public service and making a difference in people's lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession.

The role is primarily based within the office. Clerking duties will also be incorporated into the post, supporting the smooth running of court proceedings.

You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:

• Primary function - Resulting courts accurately, interpreting accurately the information required on a court file.
• Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
• Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc
• Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations
• Preparing papers and files for court, tribunals, hearings and meetings
• Creating and updating records on our in-house computer system and data input

Full-time

This position is based at CARDIFF MAGISTRATES CARDIFF, CF24 0RZ

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.

This is a business-critical role requiring full-time hours only

This is a court‑based role covering both office and courtroom environments; therefore, hybrid working will not be considered.

Base Location - Wales Employment Tribunal, 3rd Floor, Cardiff Magistrates Court, Fitzalan Place, Cardiff CF24 0RZ.

Apply before 11:55 pm on Monday 2nd November 2026

486763

Administrative Officer

AO

Permanent

Operational Delivery

3

For a full job description, please see the supporting document in the advert below before applying.

Proud to serve. Proud to uphold justice.

Our Operational Support Officers play a vital role, providing excellent administrative and customer service to court users, the judiciary and managers.

HM Courts and Tribunals Service (HMCTS) is responsible for administering criminal, civil and family courts in England and Wales. Our roles support our court users and our colleagues within HMCTS, where people and businesses access justice that could change lives. We are looking for individuals who are committed to providing public service and who want to make a difference in people's lives to ensure justice. If you are interested in developing a career with real purpose, please apply.

Working as part of a team, you will contribute to general operational, performance and service standards across your area of work. You will move cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court/tribunal users, including members of the Judiciary and the legal profession.

The role is primarily based in the office. Clerking duties will also be incorporated into the post, supporting the smooth running of court cases.

You will be flexible, able to multitask and carry out a variety of duties effectively, which will include:

• Primary function: Accurately recording court decisions, accurately interpreting the information required on a court file.
• Checking and verifying documents, records, accounts, claims and forms for approval, results, statistics, plans etc. against benchmarks, regulations or procedures.
• Collecting and compiling information for forms, results, accounts, statements, guarantees, statistical analysis, reports etc.
• Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations
• Preparing papers and files for court, tribunals, hearings and meetings.
• Creating and updating records on an internal accounting system and feeding data into the system
• Being friendly and easy to talk to, with the potential for excellent customer service skills.
• Able to multitask while working in a fast-paced environment.
• Good communication skills, both written and verbal.
• IT skills, with the ability to learn and adapt to different technologies and software packages.
• Excellent organisational skills.

These operational roles are customer-facing, which makes it necessary for successful candidates to be in the office to provide HMCTS services to the public. Standard full-time working hours are 37 hours per week. HMCTS welcomes applications to work part-time, work flexibly and job share, where this meets the requirements of the role and the needs of the business, and on the condition that this is agreed before you are appointed. Every application to work part-time, work flexibly and job share will be considered in accordance with the Ministry of Justice Flexible Working policy.

Skilled - This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.

From 22 July 2025, the Government increased the salary threshold and skill level for Skilled Worker months. This role does not meet the competency benchmarks for sponsorship in accordance with current immigration rules if you are looking to apply for a skilled worker visa for the first time.

The Department cannot consider your sponsorship for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in force.

If you are applying for this role and do not meet the new eligibility criteria for sponsorship (or transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful candidates must ensure they have the legal right to live and work in the Civil Service and in the United Kingdom and that they maintain that right.

Additional Information

Guiding Criteria: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.

Only under exceptional circumstances or as part of a reasonable adjustment will requests for virtual interviews and alternate dates be considered.

This is a business-critical role requiring full-time hours only.

This is a role based in the court, encompassing office and courtroom environments; therefore, hybrid working will not be considered.

For a full job description, please see the supporting document in the advertisement below before applying.

Using your CV as a reference, please provide a summary of the key responsibilities from your previous experience that is most relevant to the Support Officer position. Begin with your most recent experience and work backwards. For each position, include the job title, duration of employment, and a concise overview of your main duties. (Maximum 250 words).
This section is intended to help us understand where and how you gained experience in: Customer service, administration, IT systems and applying attention to detail in your work
Please avoid repeating content from your Statement of Suitability. That section should focus on what you can do, supported by specific examples. This question, by contrast, is about what you've done and the context in which your experience was gained.

Please refer to Job Description

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace

We'll assess you against these technical skills during the selection process:

• Please refer to Job Description

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

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