Hard Services Admin Support

Can you juggle priorities, maintain accurate records and keep essential services on track?

Have you got a keen eye for detail and the confidence to challenge issues and follow them through to resolution?

Are you self-motivated, organised and ready to make a real difference within a busy Estates team?

If so, we'd love to hear from you!

The team plays an important role in ensuring DVLA's estate operates safely, effectively and efficiently. Working closely with colleagues across the Estates Management Group (EMG), service partners and contractors, the team oversees essential maintenance activities, monitors service performance and ensures issues are resolved within agreed timescales.

You'll join a busy and supportive team where organisation, collaboration and attention to detail are key. The role provides administrative support across Hard Services, helping to maintain accurate records, monitor faults and planned maintenance, manage information and support meetings. You'll also have the opportunity to help improve existing processes and contribute to the smooth running of services across the Agency.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary.here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday
• Flexible working options where we encourage a great work-life balance.

Find out more about what it's like working at DVLA:

DVLA - Home, Civil Service Careers

This is a key role within DVLA's Estates Hard Services team, that will involve helping establish and improve current processes, gather information, and manage databases for escalated issues within EMG, requiring excellent working knowledge of software packages. You will work closely with the EMG colleagues. You will offer administrative support across the Hard Services team using own initiative and self-motivation to deliver in this diverse busy role.

Your responsibilities will include, but aren't limited to:

1. Maintain accurate documentation in line with the Agency's information management principles.
2. Identify and track issues, working with colleagues and service partners to ensure timely resolution.
3. Check purchases for accuracy and value for money, challenging discrepancies and escalating where required.
4. Report and monitor faults, ensuring they are accurately recorded and resolved within agreed SLAs.
5. Monitor Planned Preventative Maintenance (PPM) to ensure tasks are completed within agreed SLAs.
6. Maintain accurate CAFM records, monitoring PPM tasks and reporting faults through the appropriate channels.
7. Provide administrative support, including taking notes during meetings with service partners and contractors.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

To be successful in this role you will need to have the following experience:

1. Experience of maintaining accurate records and managing information in line with established processes and standards.
2. Experience of monitoring tasks or services, identifying issues and ensuring they are resolved within agreed timescales.
3. Experience of providing administrative support and working collaboratively with colleagues, contractors or service partners.

Additional Information

We welcome applications from candidates who can speak Welsh and English. Welsh language skills could be useful in this role, but it is not an assessment criterion, so it won't put you at any disadvantage during recruitment if you aren't a Welsh speaker. Please note that the application and assessment process will be held in English.

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week over 5 days.

This role is not suitable for hybrid working and will require the successful candidate to work solely from their designated workplace (one of the locations cited in the advert) or, when required for business reasons, from other offices/work locations/visiting stakeholders.

Occasional travel to other offices will be required.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary.here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

Find out more about the benefits of working at DfT and its agencies (opens in a new window).

Job contact :

• Name : Andrew Simkin
• Email : andrew.simkin@dvla.gov.uk

Recruitment team

• Email : dftrecruitment.grs@cabinetoffice.gov.uk

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