Operational Support Officer

• Friendly and approachable manner with excellent customer service skills.
• Ability to multitask, whilst working in a fast-paced environment.
• Good written and verbal communication skills.
• IT proficient with the ability to learn and adapt to different technologies and software
• Excellent organisational skills.

£25,582

A Civil Service Pension with an employer contribution of 28.97%

Alongside your salary of £25,582, HM Courts and Tribunals Service contributes £7,411 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Skilled Worker Visa - This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.

From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Operational Delivery

Please refer to Job Description

Proud to serve. Proud to keep justice going.

Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.

For a full job description, please see the supporting document in the advert below before applying.

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession.

This is a court‑based role covering both office and courtroom environments; therefore, hybrid working will not be considered.

You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:

• Primary function - Resulting courts accurately, interpreting accurately the information required on a court file.
• Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
• Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc
• Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations
• Preparing papers and files for court, tribunals, hearings and meetings
• Creating and updating records on our in-house computer system and data input

Fixed term
Loan

For a period of up to 12 months

Full-time

This position is based at SWANSEA MAGISTRATES SWANSEA, SA1 5DB

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.

The appointed candidate will be required to work five days within a six-day working week. Saturday attendance is subject to business requirements, with an alternative day off during the week to be scheduled in accordance with business requirements. Additionally, the role includes participation in a Bank Holiday rota.

Fixed Term Appointments (FTA) on Promotion
MoJ employees may apply for FTA opportunities in MoJ that are advertised at a higher grade than their current substantive grade. Where an employee accepts an FTA on promotion, this promotion will be temporary, and the employee will revert to their substantive grade upon return to their home business area, as per the loan policy for OGD loans. Before applying, employees must seek approval from their line managers to ensure they can be released for the duration of the FTA and can return to their substantive role at the end. If there is no role available at the end of the FTA, the employee will be subject to redeployment and potentially redundancy procedures.

Base location - Swansea Magistrates' Court, Grove Place, Swansea, SA1 5DBThis is a business-critical role requiring full time hours only.

Occasional travel to cover at Llanelli Magistrates' Court may be required

This is a business-critical role requiring full-time hours only.

Occasional travel to cover at Llanelli Magistrates' Court may be required

485329

Administrative Officer

AO

1

The terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return. Prior agreement to be released on a loan basis should be obtained before commencing the application process.

Loans are also available for OGD candidates.

Yn falch o wasanaethu. Yn falch o gynnal cyfiawnder.

Our Administrative Officers play a critical role, providing excellent administrative support and customer service to court users, the judiciary and managers.

Mae Gwasanaeth Llysoedd a Thribiwnlysoedd Ei Fawrhydi (GLlTEF) yn gyfrifol am weinyddu'r llysoedd a thribiwnlysoedd troseddol, sifil a theulu yng Nghymru a Lloegr. Mae ein rolau'n cefnogi defnyddwyr ein llysoedd a'n cydweithwyr o fewn GLlTEF, lle mae pobl a busnesau'n cyrchu cyfiawnder a allai newid bywydau. Rydym yn chwilio am unigolion sy'n ymrwymedig i ddarparu gwasanaeth cyhoeddus ac sydd am wneud gwahaniaeth ym mywydau pobl i sicrhau cyfiawnder. Os oes gennych chi ddiddordeb mewn datblygu gyrfa gyda phwrpas go iawn, ymgeisiwch.

Gan weithio fel rhan o dîm, byddwch yn cyfrannu at dargedau cyffredinol o ran gweithredu, perfformiad a safonau gwasanaeth ar draws eich maes gwaith. Byddwch yn symud achosion yn eu blaenau drwy'r system llys/tribiwnlys a darparu cymorth gweinyddol i swyddogaethau o fewn GLlTEF. Byddwch yn cael cyswllt rheolaidd â defnyddwyr y llys / tribiwnlys, gan gynnwys aelodau o'r Farnwriaeth a'r proffesiwn cyfreithiol.

This is a court-based role, covering office and courtroom environments; therefore, hybrid working will not be considered.

Byddwch yn hyblyg, yn gallu cyflawni sawl tasg ar yr un pryd a chyflawni amrywiað o ddyletswyddau yn effeithiol, a fydd yn cynnwys:

• Primary function : Recording court decisions accurately, accurately interpreting the information required on a court file.
• Gwirio a dilysu dogfennau, cofnodion, cyfrifon, hawliadau a ffurflenni i'w cymeradwyo, canlyniadau, ystadegau, cynlluniau ac ati yn erbyn meini prawf, rheoliadau neu weithdrefnau.
• Casglu a chrynhoi gwybodaeth ar gyfer ffurflenni, canlyniadau, cyfrifon, datganiadau, gwarantau, dadansoddi ystadegol, adroddiadau ac ati.
• Communicating with the public, the judiciary, court users and other tribunal members and representatives of other agencies and organisations
• Paratoi papurau a ffeiliau ar gyfer y llys, tribiwnlysoedd, gwrandawiadau a chyfarfodydd.
• Creu a diweddaru cofnodion ar system gyfrifiadurol fewnol a bwydo data i mewn i'r system
• Bod yn gyfeillgar ac yn hawdd i siarad ag ef/hi, gan feddu ar sgiliau gwasanaeth cwsmeriaid ardderchog.
• Gallu cyflawni sawl tasg ar yr un pryd wrth weithio mewn amgylchedd sy'n newid yn gyflym.
• Sgiliau cyfathrebu da, yn ysgrifenedig ac ar lafar.
• Sgiliau TG, gyda'r gallu i ddysgu ac addasu i dechnolegau a phecynnau meddalwedd gwahanol.
• Sgiliau trefnu ardderchog.

These operational roles are customer-facing, making it necessary for successful candidates to be in the office to provide HMCTS services to the public. Standard full-time working hours are 37 hours per week. HMCTS welcomes applications to work part-time, flexibly and to job share, where this meets the requirements of the role and the needs of the business, and subject to this being agreed before you are appointed. Every application to work part-time, flexibly and to job share will be considered in accordance with the Ministry of Justice Flexible Working policy.

The appointed candidate will be required to work five days within a six-day working week. Saturday presence depends on business needs, with an alternative day off during the week to be arranged in accordance with business needs. In addition, the role involves taking part in a Bank Holiday rota.

Fixed Term Appointments (FTA) on Promotion
MoJ employees can apply for FTA opportunities in the MoJ that are advertised at a higher grade than their current pay grade. Where an employee accepts an FTA on promotion, this promotion will be temporary, and the employee will return to their pay grade when they return to their original business area, in accordance with the OGD policy for employees on secondment. Before applying, employees must seek permission from their line managers to ensure they can be released for the duration of the FTA and can return to their original role at the end of this period. If there is no role available at the end of the FTA period, the employee will be subject to redeployment processes and, where possible, facilitated procedures.

The terms of the period during which an employee will be on secondment will be agreed between the original department and the new department and the Civil Service. This includes agreement on the pay grade upon return. Prior permission should be obtained to release a seconded employee before starting the application process.

OGD candidates can also move to secondment roles.

Medrus - Nid yw'r rôl hon yn gymwys ar gyfer fisas Gweithiwr Medrus newydd yn unol â'r rheolau mewnfudo cyfredol.

O 22 Gorffennaf 2025, cynyddodd y Llywodraeth y trothwy cyflog a'r lefel sgiliau ar gyfer fisâu Gweithwyr Medrus. Nid yw'r rôl hon yn bodloni'r meini prawf cymhwysedd ar gyfer nawdd yn unol â'r rheolau mewnfudo cyfredol os ydych chi'n edrych i wneud cais am fisa gweithiwr medrus am y tro cyntaf.

Ni all yr Adran ystyried eich noddi ar gyfer y rôl hon oni bai eich bod wedi meddu ar fisa Gweithiwr Medrus yn barhaus ers cyn 22 Gorffennaf 2025. Os ydych wedi meddu ar fisa Gweithiwr Medrus yn barhaus, codwch hyn yn ystod eich gwiriadau fetio a bydd cymhwysedd yn cael ei asesu yn unol â'r rheolau mewnfudo a'r darpariaethau trosiannol sydd ar waith.

Os ydych yn gwneud cais am y rôl hon ac nad ydych yn bodloni'r meini prawf cymhwysedd newydd ar gyfer nawdd (neu'r darpariaethau pontio), bydd angen i chi ystyried eich opsiynau ar gyfer cael a/neu gynnal eich hawl i weithio yn y DU yng ngoleuni'r newidiadau hyn. Rhaid i ymgeiswyr llwyddiannus sicrhau bod ganddynt yr hawl gyfreithiol i fyw a gweithio yn y Gwasanaeth Sifil ac yn y Deyrnas Unedig a'u bod yn cynnal yr hawl honno.

Lead Criterion: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.

Base location - Swansea Magistrates' Court, Grove Place, Swansea, SA1 5DB

For a full job description, see the supporting document in the advert below before applying.

Using your CV as a reference, please provide a summary of the key responsibilities from your previous experience that is most relevant to the Support Officer position. Begin with your most recent experience and work backwards. For each position, include the job title, duration of employment, and a concise overview of your main duties. (Maximum 250 words).
This section is intended to help us understand where and how you gained experience in: Customer service, administration, IT systems and applying attention to detail in your work
Please avoid repeating content from your Statement of Suitability. That section should focus on what you can do, supported by specific examples. This question, by contrast, is about what you've done and the context in which your experience was gained.

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace

We'll assess you against these technical skills during the selection process:

• Please refer to Job Description

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