Customer Sales Representative / Insurance Expert

Hybrid in York·Full-time·Added 10 days ago (last checked 8 Oct)

Hiscox

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Overview

Job details

£25,000 a year
Gross, as stated in the ad.
About £1,790 a month after tax.
Permanent contract
Full-time.
Hybrid
Office and home days — the ad has the split.

Requirements

Be near York for hybrid days
No relocation package mentioned.

Benefits

25 days holiday
Per the ad, which doesn’t say whether bank holidays are on top.

Skills

Pay & benefits

What you'll get

We offer a great environment with brilliant benefits, so here are some of our favourite ones with full details to follow:

25 days holiday, (increasing after 3 years up to 28 days), with opportunity to buy up to 5 extra days holiday per year.
2 'Hiscox' Days - Take time off for birthdays, celebrations or family time, or to simply binge watch a new season of your favourite show
£350 towards a gym or sports membership of your choice
Simply Health Medical coverage
Sharesave Scheme - allowing you to invest in Hiscox
Pension, critical illness cover, life assurance
Once fully trained and proficient in the role, you may have the opportunity to work up to 2 days a week from home.

The role

What you'll do

Selling business insurance to SME customers by having great conversations to understand their needs and requirements. This is a sales and service role, and you will be expected to identify suitable solutions and convert appropriate opportunities.
Identifying appropriate opportunities to cross-sell and up-sell across our commercial product range, based on each customer's needs.
Speaking to new and existing customers and resolving their queries across predominantly inbound telephone activity, scheduled outbound call-backs, email and webchat.
Working towards individual targets and taking accountability for achieving them. Your performance measures will balance sales, quality and customer satisfaction, while requiring you to manage your time effectively.
Becoming an expert in our technical insurance products and IT systems, enabling you to explain information clearly and help customers make informed decisions.
Participating in weekly team meetings and huddles to discuss problem solving, as well as reviewing your individual and team performance.
Working with other teams across the contact centre to provide good outcomes for our customers and Hiscox.
Our trainers will spend 5 weeks helping you build your knowledge of our products and systems. The training is varied and includes online and self-learning. After training, you will move into an Academy to further strengthen your skills for another 4 weeks.

About Hiscox UK

Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.

Are you the right person?

You enjoy speaking to people, building rapport and providing a great customer experience, while being comfortable identifying and discussing sales opportunities.
You are driven, highly productive and a team player, who is receptive to feedback and always striving to improve.
You are resilient and don't shy away from problems or challenges.
You are motivated by working towards and surpassing business goals, and understand the importance of balancing sales outcomes with quality customer service.
Sales experience is desirable. Previous experience of working towards targets, whether gained in sales, retail, hospitality or another customer-focused environment, would also be valuable.

Salary: £25,000 with potential of an annual performance bonus

This role is 35 hours per week, 9-5pm, Monday to Friday

Hiring process

3 steps3 interviewsa task to do

First interview
An interview to find out whether you have the personal and professional skills Hiscox is looking for.
Psychometric testing
Online test
Successful candidates take part in psychometric testing to help indicate fit and fulfilment in the role.
Senior management interviews
With senior managers · 1–2 sessions
One or more interviews with senior managers, sometimes Directors, focused on strategic business issues and your own career ambitions.

Hiscox aims not to ask candidates into the office more than three times during the recruitment process.
Two non-negotiable principles are stated: the best person for the job is appointed, and there is equality of opportunity.

About Hiscox

Hiscox is a diversified international insurance group with a powerful brand and strong balance sheet. Listed on the London Stock Exchange and headquartered in Bermuda, the group currently has over 3,000 staff across 13 countries and 31 offices, and its ambition is to be a highly respected specialist insurer in key geographies and product lines.

Its strategy is one of balance between its catastrophe-exposed, globally traded business and its less volatile local specialty business, and it has invested significantly in creating a powerful, differentiated brand that delivers value to customers and drives business growth.

Industry: Insurance
Employees: over 3,000
Headquarters: Bermuda
Website: hiscoxgroup.com

In their own words

About the company & team

We are proud to be a leader in Specialist Insurance. In essence, we sell trust - a promise to be there if the worst happens, our role is to make insurance as easy as possible.

Famous for doing insurance better is one of our strategic drivers: We aim to provide an exceptional experience for our customers, ensuring they are well taken care of when they need us most. This commitment is how we continue to grow as a business.

You will be part of a diverse team, where you celebrate and support each other's successes. This challenging and rewarding role is part of our Commercial insurance team based in York or Colchester.

Additional information

At Hiscox we care about our people. We hire the best people for the job, and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn't always have to be 'nine to five' and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

Work with amazing people and be part of a unique culture

All open roles at Hiscox