Proven experience as a Product Owner, Product Manager, or similar role, ideally within insurance, financial services, or a comparable industry.
Strong understanding of value stream models and their application in a business context.
Expertise in agile methodologies (Scrum, Kanban) and familiarity with scaled agile frameworks (e.g., SAFe).
Exceptional communication and stakeholder management skills, with the ability to influence at all levels.
Strong analytical and problem-solving abilities, with a focus on delivering customer and business value.
A willingness and ability to help coach and develop others

Nice to have

Financial services or insurance industry experience
Experience of working with digital channels / automation and/or Insurance policy administration software

The role

Build a brilliant future with Hiscox

What you'll do

Develop and maintain a clear product vision aligned with the strategic goals of the value stream.
Translate customer and stakeholder needs into a compelling product roadmap that delivers measurable outcomes.
Engage with business stakeholders, customers, and technical teams to understand requirements and priorities.
Act as the primary point of contact for the product within the value stream, facilitating clear communication between all parties.
Supporting formal performance reviews, celebrating hard work, individual and team success
Create, refine, and prioritise the product backlog to ensure alignment with value stream objectives.
Define clear, actionable user stories and acceptance criteria to guide the development team.
Prioritising incidents and other maintenance / health activities against value stream capacity and priorities
Work closely with development teams to ensure timely delivery of high-quality solutions.
Monitor and measure product performance, making data-driven decisions to optimise value
Incorporate customer feedback into product improvements and innovation.
Advocate for the end-user experience in every decision, ensuring our products meet customer needs and expectations.
Collaborate with other value streams and change initiatives to identify synergies and dependencies.
Promote a culture of continuous improvement and agile practices within the team and across Hiscox UK

Job Type

Permanent

Position

Position: Product Owner

Location

Location: Colchester or York

The role

The Product Owner is a key role that sits within the Hiscox UK Retail Change team and is focused on delivering value across a designated value stream by aligning products and solutions to customer and stakeholder needs. As the key interface between the business, technology, and customer experience, you will be responsible for translating strategic objectives into actionable product initiatives that deliver functional business outcomes. In this role you'll work with the value stream sponsor to craft the value streams strategic roadmap, based on business strategy changes and then manage and prioritise the backlog to best deliver functional changes in line with the strategy and roadmap.

You'll be someone who enjoys making things happen and consider stakeholder management one of your strengths, with the ability to effectively engage with both business and technical stakeholders. You like to be an empowered decision maker, able to prioritise, and can quickly establish where time needs to be invested to drive business value, providing cost effective solutions to the business in line with the overarching strategy.

The Product Owner is empowered to make decisions around priority, scope and requirements driving stakeholder engagement, ensuring they are clear on customer needs ensuring a continuous flow of value from the team.

Key Competencies

Customer-Centricity: A strong focus on understanding and addressing customer needs.
Strategic Thinking: Ability to align product goals with the company's broader objectives.
Collaboration: Proven ability to work effectively with cross-functional teams.
Adaptability: Comfort in a fast-paced, dynamic environment with changing priorities.
Leadership: Inspire and guide teams to deliver exceptional results.

Hiring process

3 steps·3 interviews·a task to do

First interview
An interview to find out whether you have the personal and professional skills Hiscox is looking for.
Psychometric testing
Online test
Successful candidates take part in psychometric testing to help indicate fit and fulfilment in the role.
Senior management interviews
With senior managers · 1–2 sessions
One or more interviews with senior managers, sometimes Directors, focused on strategic business issues and your own career ambitions.

Hiscox aims not to ask candidates into the office more than three times during the recruitment process.
Two non-negotiable principles are stated: the best person for the job is appointed, and there is equality of opportunity.

About Hiscox

Hiscox is a diversified international insurance group with a powerful brand and strong balance sheet. Listed on the London Stock Exchange and headquartered in Bermuda, the group currently has over 3,000 staff across 13 countries and 31 offices, and its ambition is to be a highly respected specialist insurer in key geographies and product lines.

Its strategy is one of balance between its catastrophe-exposed, globally traded business and its less volatile local specialty business, and it has invested significantly in creating a powerful, differentiated brand that delivers value to customers and drives business growth.

Industry: Insurance
Employees: over 3,000
Headquarters: Bermuda
Website: hiscoxgroup.com

In their own words

About the company & team

The Hiscox UK Change Team is the bridge between the business and the technology teams, ensuring that technology change is prioritised, defined, broken down and delivered in a way that enables the business to achieve its strategic goals, whilst also enabling the technology strategy. This means understanding the end-to-end context of the change and having a laser-focus on value so that we can ensure both that we're doing the right things and doing the things right. As such, we are looking for exemplary collaborators; people who thrive on building relationships, who aren't afraid to challenge how things are done, and are capable of driving consensus and guiding people through every stage of the change journey, from idea to reality.

Additional information

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We also know that working life doesn't always have to in the office, and as long as it's safe to do so, we will be operating a hybrid way of working to encourage a healthy work life balance, with 2 to 3 days in the office per week.

Work with amazing people and be part of a unique culture

All open roles at Hiscox

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