Senior Application Specialist (Dynamics 365 & Power Platform)

On-site in York·Full-time·Added 12 days ago (last checked 8 Oct)

Hiscox

33 open roles

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Overview

Job details

Permanent contract
Full-time.

Requirements

Work on-site in York
No relocation package mentioned.
Have senior-level experience
Senior-level role.

Skills

Nice to have

Requirements

Nice to have

The following would be beneficial but are not essential:

Experience with Dynamics 365 Contact Centre, Omnichannel for Customer Service or Customer Service workspace.
Knowledge of telephony, case routing, queues, SLAs, knowledge management or customer service automation.
Experience with Microsoft Copilot Studio or AI-enabled service processes.
Experience integrating Dynamics 365 with third-party systems.
Knowledge of Azure Functions, Logic Apps or Service Bus.
Familiarity with Power Pages or customer-facing portals.
Experience working in regulated, financial services or insurance environments.

Education & certifications

Relevant Microsoft certifications would be beneficial, for example:

PL-200: Microsoft Power Platform Functional Consultant
PL-400: Microsoft Power Platform Developer
MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant
MB-210: Microsoft Dynamics 365 Sales Functional Consultant

Equivalent practical experience will also be considered.

Work with amazing people and be part of a unique culture

The role

We are looking for a D365 Developer / Application Specialist to join our platform team in York on a hybrid basis.

The role will support the development, configuration and continuous improvement of our Microsoft Dynamics 365 applications, primarily across Customer Service and Sales. Working with the Technical Lead and wider delivery team, you will configure and customise D365 applications, develop extensions where needed, support integrations, resolve defects and contribute to reliable, maintainable platform delivery.

You should have practical experience with Dynamics 365, Dataverse, model-driven Power Apps, Power Automate and solution management. Experience with JavaScript, C#, plugins, APIs, Azure DevOps and ALM practices would be beneficial. Exposure to Dynamics 365 Contact Centre, Omnichannel or contact centre environments would be a bonus.

This is a hands-on mid-level role for someone who is comfortable working across configuration and development, with a strong focus on quality, maintainability and effective delivery.

What you'll do

The ideal candidate will be a capable mid-level D365 developer or application specialist who is comfortable working across both configuration and development. They will have experience delivering change in Dynamics 365 environments and will understand the importance of good application lifecycle management, testing, governance and documentation.

They should be technically curious, pragmatic and delivery focused. They do not need to be an architect, but they should be able to make sound implementation decisions within agreed standards and know when to seek guidance from the Technical Lead.

They will be joining a team responsible for core business applications, so reliability, maintainability and operational awareness are important. The role would suit someone who wants to deepen their D365 and Power Platform expertise while contributing to a platform that supports important customer and sales processes.

Hiring process

3 steps3 interviewsa task to do

First interview
An interview to find out whether you have the personal and professional skills Hiscox is looking for.
Psychometric testing
Online test
Successful candidates take part in psychometric testing to help indicate fit and fulfilment in the role.
Senior management interviews
With senior managers · 1–2 sessions
One or more interviews with senior managers, sometimes Directors, focused on strategic business issues and your own career ambitions.

Hiscox aims not to ask candidates into the office more than three times during the recruitment process.
Two non-negotiable principles are stated: the best person for the job is appointed, and there is equality of opportunity.

About Hiscox

Hiscox is a diversified international insurance group with a powerful brand and strong balance sheet. Listed on the London Stock Exchange and headquartered in Bermuda, the group currently has over 3,000 staff across 13 countries and 31 offices, and its ambition is to be a highly respected specialist insurer in key geographies and product lines.

Its strategy is one of balance between its catastrophe-exposed, globally traded business and its less volatile local specialty business, and it has invested significantly in creating a powerful, differentiated brand that delivers value to customers and drives business growth.

Industry: Insurance
Employees: over 3,000
Headquarters: Bermuda
Website: hiscoxgroup.com

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