Housekeeping Turndown Attendant

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

As a Housekeeping Turndown Attendant at Waldorf Astoria London - Admiralty Arch, you're not just ensuring the cleanliness of guest rooms - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day

As a Turn Down Attendant, you will be responsible for creating an exceptional evening experience for our guests by ensuring that rooms and suites are thoughtfully prepared for the night. With meticulous attention to detail and a genuine passion for luxury hospitality, you will help create a sense of comfort, elegance and anticipation that reflects the renowned standards of Waldorf Astoria.

• You will perform the following responsibilities to the highest luxury standards:

• Carry out turn down service in guest rooms, suites and residences in accordance with Waldorf Astoria and Forbes Travel Guide standards

• Prepare guest rooms for the evening by refreshing the room presentation and creating a welcoming nighttime environment

• Turn down beds to exact luxury standards, ensuring impeccable presentation and comfort

• Refresh guest amenities, towels, water, glassware and in-room supplies as required

• Close curtains, adjust lighting and room settings to create an inviting evening ambience

• Deliver personalised amenities and special occasion arrangements in accordance with guest preferences and requests

• Review and action guest preferences, VIP requirements and special instructions accurately and discreetly

• Ensure all guest belongings are handled with the utmost care, respect and confidentiality

• Report maintenance concerns, damage or safety issues promptly to the appropriate department

• Respond professionally and efficiently to guest requests and enquiries

• Maintain assigned service areas, pantries and equipment in a clean and organised condition

• Support Housekeeping Supervisors in delivering exceptional presentation standards throughout the hotel

• Work collaboratively with colleagues across Housekeeping and other hotel departments to ensure seamless guest experiences

• Adhere to all health, safety, security and brand standards at all times

What are we looking for?

A Turn Down Attendant serving Hilton's luxury brands is always working on behalf of our Guests and with Team Members from other departments. To successfully fill this role, you should demonstrate the following qualities and capabilities:

• A genuine passion for delivering exceptional luxury guest experiences

• Excellent attention to detail and pride in maintaining immaculate standards

• Previous housekeeping experience within a hotel or luxury hospitality environment

• Strong organisational skills and the ability to manage time effectively

• Professional communication and interpersonal skills

• A positive, discreet and service-oriented approach

• Ability to work independently while contributing effectively as part of a team

• High standards of personal presentation and professionalism

• Flexibility to work evening, weekend and public holiday shifts

• Commitment to maintaining guest privacy and confidentiality

It would be advantageous in this position if you demonstrate:

• Previous experience in a luxury or ultra-luxury hotel environment

• Familiarity with Forbes Travel Guide service standards

• Experience delivering turndown service within luxury guestrooms, suites or private residences

• An understanding of personalised luxury service and anticipatory guest care

• Knowledge of VIP guest preferences and bespoke room preparations

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.