Turndown Attendant

Turndown Attendant (Part - Time)

The London EDITION

EDITION Hotels are stunning microcosms of the world's top cities featuring the best in service, food, beverage and entertainment. Located in gateway cities throughout North America and the Middle East, Europe and Asia, these are hotels where you'll find the guests rubbing elbows with locals because there's no better place to be in the moment. Hotels that feel different because they make you feel something. Hotels that don't act like hotels.

As part of the Marriott International family, EDITION offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Position Summary

The Guest Room Attendant is responsible for cleaning and maintaining guest rooms to the highest standards of cleanliness, presentation, and guest satisfaction. As a key member of the Housekeeping team, this role delivers a five-star service experience by ensuring guest rooms and suites are immaculately maintained while anticipating guest needs and contributing to memorable stays.

What you'll do

• Clean and maintain guest rooms, bathrooms, corridors, and assigned areas in accordance with hotel and brand standards.
• Replace guest amenities, linens, towels, toiletries, and room supplies to ensure rooms are fully stocked and presentation-ready.
• Inspect guest rooms and report maintenance concerns, damages, safety hazards, and preventative maintenance requirements.
• Respond promptly and professionally to guest requests, Front Desk enquiries, and At Your Service requests.
• Operate housekeeping equipment safely while following all chemical handling, PPE, and safety procedures.
• Maintain housekeeping carts, supplies, inventory, and work areas in an organised and efficient manner.
• Follow guest room access procedures and protect guest privacy, security, and confidentiality at all times.
• Support colleagues and contribute to a positive team environment while delivering exceptional guest service.

What you'll bring

• Passion for hospitality, cleanliness, and delivering exceptional guest experiences.
• Strong customer service orientation and interpersonal skills.
• Ability to work effectively as part of a team and build positive working relationships.
• Reliable, professional, and detail-oriented approach to work.
• Commitment to maintaining high standards of cleanliness, presentation, and quality.
• Understanding of workplace safety procedures and willingness to follow health and safety standards.
• Ability to perform physical duties including lifting, carrying, bending, pushing, pulling, and standing for extended periods.
• No previous related work experience required.
• No formal educational qualification required.
• Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process

Our Benefits

At Marriott, we put people first - it's one of our distinctive core values.

• Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott's portfolio of 30+ hotel brands and 9,500+ properties worldwide.
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• Depending on the property and role, additional local benefits may also be available.

Our award-winning culture

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

LEGAL DISCLAIMER

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.