Assistant Conference and Events Operations Manager

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

As an Assistant Conference and Events Manager at Waldorf Astoria London - Admiralty Arch, you're not just providing leadership and direction for event set-up operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day

As an Assistant Conference & Events Manager, you will support the strategic and operational leadership of the Conference and Events function, ensuring flawless execution, refined service delivery, and memorable guest experiences. You will play a key role in financial stewardship, team leadership, and continuous enhancement of product quality.

Key responsibilities include:

• Support the management and day‑to‑day operations of Conference, Events, and Banqueting to ensure seamless and elevated guest experiences

• Consistently deliver exemplary levels of service in line with ultra‑luxury brand standards

• Monitor and analyse guest satisfaction, driving continuous service and operational improvements

• Contribute innovative ideas to enhance the scope, quality, and creativity of Conference and Banqueting offerings

• Optimise revenue performance while exercising disciplined cost control, identifying opportunities for operational efficiencies

• Assist in setting and achieving realistic short‑ and long‑term budgets, forecasts, and departmental objectives

• Provide strong, visible leadership to Conference and Banquet teams, ensuring performance targets are met and exceeded while supporting individual development

• Maintain effective communication and strong working relationships across all departments, as well as with external clients and suppliers

• Ensure staffing levels are aligned with business demands and service excellence requirements

• Oversee ongoing training initiatives to uphold luxury service standards and operational consistency

• Ensure effective communication meetings are conducted, with accurate follow‑up and distribution of minutes

• Address staff performance matters professionally and in strict accordance with company policies and procedures

• Support recruitment, training, performance management, and development initiatives for operational teams as required

• Provide operational support to other departments when necessary, ensuring a collaborative and guest‑centric approach

What are we looking for?

An Assistant Conference & Events Manager works proactively on behalf of our Guests, while leading and collaborating with Team Members to deliver elevated results. Success in this role requires the following skills, behaviours, and attributes:

• Strong knowledge of hotel/leisure/service sector

• Strong commercial and operational knowledge of the hotel, leisure, or service sector

• Proven success in Conference, Events, or Food & Beverage operations, with demonstrated ability to drive profitability, control costs, and build guest loyalty

• Excellent interpersonal and communication skills, delivered with professionalism and confidence

• Strong leadership capabilities with a passion for building, motivating, and inspiring high‑performing teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous managerial experience within Conference and Events Operations in a luxury hotel, events venue, or similar environment

• Degree or diploma in Hotel Management, Hospitality, or a related discipline

• A genuine passion for delivering exceptional, personalised guest experiences

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.