Service Manager

Join Heathrow as an IT Disaster Recovery Lead and play a pivotal role in safeguarding the resilience of our critical systems. You will be part of a collaborative technology environment, working closely with cybersecurity,

• Developing and maintaining comprehensive IT disaster recovery plans aligned with Heathrow's business continuity framework.
• Coordinating with cybersecurity, IT services, and business continuity teams to identify risks and implement mitigation strategies.
• Leading regular disaster recovery testing exercises and reporting on outcomes to senior stakeholders.
• Ensuring compliance with industry standards and regulatory requirements for IT resilience.
• Providing expert guidance and training to internal teams on disaster recovery best practices.
• Driving continuous improvement initiatives to enhance recovery capabilities and reduce operational risk.

• Proven experience in IT disaster recovery planning and execution within complex organisations.
• Strong understanding of business continuity principles and IT infrastructure.
• Excellent stakeholder management and communication skills.
• Ability to lead cross-functional teams and manage multiple priorities.
• Knowledge of relevant regulatory and compliance requirements.
• Analytical mindset with strong problem-solving skills.

Ideally, you'll have the following

• Experience in the aviation or transport sector.
• Familiarity with cloud-based recovery solutions and emerging technologies.
• Professional certifications such as CBCI, ITIL, or ISO 22301.