Quality Manager

• Qualified Lead Auditor with practical experience in ISO 9001Lead Auditor implementation and auditing.
• Report writing and presentation skills, with ability to clearly and confidently communicate to influence at all levels
• Strong understanding of supplier quality management and contract compliance.
• Ability to manage complex stakeholder relationships and handle challenging conversations constructively. A high degree of self-awareness and empathy is key to this.
• Experience in developing or maintaining quality management systems within large or regulated environments.
• Analytical mindset with the ability to identify risks and recommend practical solutions.

Ideally you will have  

• Experience of quality management within aviation, major infrastructure or complex, large-scale capital delivery or supply chain environments. 
• Experience of IT quality management approaches, including quality assurance, governance and continual improvement.

• Lead supplier audits and quality assessments to ensure compliance with ISO 9001 and Heathrow's quality standards.
• Develop and maintain Heathrow's quality management framework, ensuring it supports consistent and effective supplier performance.
• Evaluate supplier quality systems and provide constructive feedback to drive improvement and accountability.
• Support tender evaluations and contract reviews to ensure quality requirements and KPIs are embedded from the outset.
• Engage with senior stakeholders to communicate findings, influence decisions, and promote a culture of quality across the supply chain.
• Identify opportunities to strengthen processes and ensure responsibilities for quality are clearly understood and upheld.

• Qualified Lead Auditor with practical experience in ISO 9001Lead Auditor implementation and auditing.
• Report writing and presentation skills, with ability to clearly and confidently communicate to influence at all levels
• Strong understanding of supplier quality management and contract compliance.
• Ability to manage complex stakeholder relationships and handle challenging conversations constructively. A high degree of self-awareness and empathy is key to this.
• Experience in developing or maintaining quality management systems within large or regulated environments.
• Analytical mindset with the ability to identify risks and recommend practical solutions.

Ideally you will have

• Experience of quality management within aviation, major infrastructure or complex, large-scale capital delivery or supply chain environments.
• Experience of IT quality management approaches, including quality assurance, governance and continual improvement.