People Services Support Team Member

Join Heathrow as a People Services Support Team Member and you will deliver agreed People Services activities in line with business requirements and relevant regulatory and compliance standards!

• Deliver defined People Services activities in line with business requirements.
• Maintain a high level of attention to detail, ensuring data is checked and input accurately.
• Build and maintain strong working relationships within the People Services team and with wider stakeholders.
• Ensure all received data is accurately recorded in Heathrow systems, providing a clear and auditable trail of documentation and actions.
• Proactively identify opportunities for continuous improvement and contribute to process improvement and change initiatives.

Examples of duties:

• Complete employment references for current and former employees.
• Respond to Tier 1 HR queries received via telephone, email, and service requests, resolving queries at first point of contact wherever possible.

• Ability to work to tight deadlines, demonstrating a flexible and agile approach.
• Proven customer service experience, with a focus on delivering a positive and professional experience.
• Strong organisational skills, with the ability to plan, prioritise, and manage multiple tasks to meet deadlines.
• Competent and confident user of Microsoft Office applications.