Customer Strategy & Planning Manager

Join Heathrow as a Customer Strategy & Planning Manager and play a pivotal role in shaping the future of Heathrow's Customer Strategy.

• Coordinate the development and execution of Heathrow's Customer strategy, ensuring alignment with corporate objectives and regulatory requirements.
• Translating strategic goals into actionable plans and measurable outcomes for operational teams.
• Leading cross-functional planning processes to optimise customer experience initiatives.
• Analysing customer insights and market trends to inform strategic decisions and identify opportunities for improvement.
• Preparing and presenting strategic recommendations to senior leadership and external stakeholders.
• Monitoring performance against customer strategy KPIs and driving continuous improvement.

• Proven experience in strategy development and planning within a complex organisation.
• Strong analytical skills with the ability to interpret data and translate insights into action.
• Excellent stakeholder management and influencing skills at senior levels.
• Ability to lead cross-functional projects and deliver results in a fast-paced environment.
• Exceptional communication and presentation skills.

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