Business Specialist

Seeking a Senior Salesforce Business Analyst with 10+ years of experience supporting complex CRM and Quote-to-Cash transformation programs.Strong expertise in Salesforce Revenue Cloud, Salesforce CPQ, Sales Cloud, and Service Cloud.Act as a bridge between business stakeholders, Product Owners, architects, development teams, and QA teams.Define scalable Salesforce solutions to optimize Quote-to-Cash (QTC), sales operations, customer service, and revenue management processes.

Lead discovery workshops, stakeholder interviews, and requirement-gathering sessions.Work closely with Product Owners, Business Sponsors, and Executive Leadership.Drive end-to-end Quote-to-Cash (QTC) processes covering product catalog, pricing, quoting, and revenue management.Gather, analyze, document, and manage complex business and functional requirements for large-scale application development projects.Create and maintain:

• Business Requirements Documents (BRDs)
• Functional Requirements Documents (FRDs)
• User Stories and Acceptance Criteria
• Process Maps
• Gap Analysis Documents
• Integration Specifications
• Data Migration Specifications

Translate business requirements into scalable Salesforce solutions.Conduct impact assessments and dependency analysis across integrated systems.Support Agile ceremonies, including backlog grooming, sprint planning, UAT, and release planning.Collaborate with business stakeholders, architects, developers, and QA teams throughout the project lifecycle.Support UAT, change management, business sign-off, and release activities.Develop and review test scenarios and UAT scripts.

10+ years of Business Analyst experience, preferably within Salesforce/CRM transformation programs.Strong hands-on knowledge of:

• Salesforce Revenue Cloud
• Salesforce CPQ
• Sales Cloud
• Service Cloud

Strong expertise in Quote-to-Cash processes, including product catalog, pricing, quoting, and revenue management.Proven experience gathering, writing, and managing highly complex business and functional requirements.Strong knowledge of BRDs, FRDs, User Stories, Acceptance Criteria, Process Mapping, and Gap Analysis.Experience defining integration and data migration requirements.Strong understanding of Agile/Scrum delivery methodologies, UAT, and release management.Ability to perform cross-system impact and dependency analysis.

Salesforce certification is mandatory.Preferred certifications:

• Salesforce Certified Business Analyst
• Salesforce CPQ Specialist
• Sales Cloud Consultant
• Salesforce Revenue Cloud Accreditation

Strong verbal and written communication skills, with the ability to communicate effectively with business users, managers, peers, project teams, and executive stakeholders.Ability to work effectively independently as well as with small or large cross-functional teams.Strong stakeholder management, analytical, problem-solving, and documentation skills.