Warehouse Operations Manager

Do you enjoy leading high-performing teams, building strong customer relationships and finding smarter ways to deliver operational excellence? If you're looking for a role where you can truly make an impact in a fast-moving airport logistics environment, we'd love to hear from you!

Here at GXO, we are currently recruiting for a Warehouse Operations Manager to join our team supporting our Birmingham Airport consolidation centre. As Operations Manager, you'll lead the operational delivery of our Birmingham Airport Consolidation Centre, ensuring the safe and compliant movement of cargo through the facility. Working closely with Supervisors, customers and key stakeholders, you'll drive colleague engagement, optimise resources, enhance operational performance and identify opportunities to improve service and efficiency across the operation.

• Lead, coach and develop Supervisors and operational teams, fostering a high-performance culture focused on safety, compliance and customer service
• Oversee daily warehouse, cargo handling and security screening operations, ensuring efficient resource allocation and service delivery
• Monitor and drive operational performance through KPI management, reporting and continuous improvement initiatives
• Build strong relationships with customers, airport stakeholders and operational partners, ensuring exceptional service and issue resolution
• Ensure full compliance with aviation security, Health & Safety and regulatory requirements, maintaining the highest standards of quality and operational integrity

This is a full time, permanent position, working on an any 5 from 7 shift pattern, and the working hours will range from 02:00-10:00 or 04:00-12:00, (including weekends and public holidays as required) depending on the operational requirements, therefore flexibility is essential.

• Experience in a people management or supervisory role within an airport environment (preferred), operations, logistics, retail, or a multi-site environment
• Proven leadership experience within warehousing, logistics, aviation, or other fast-paced operational environments
• Strong people management skills with the ability to coach, motivate, and develop high-performing teams.
• Demonstrated success in driving operational performance, managing KPIs, and implementing continuous improvements
• Excellent decision-making, problem-solving, and organisational skills, with the ability to manage multiple priorities effectively
• Commitment to operational excellence, safety, and compliance, ideally gained within a regulated environment such as aviation, cargo, or distribution

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.