Technical Helpdesk Support

Hybrid in Milton keynes·Full-time·Added 12 days ago (last checked 8 Oct)

GXO Logistics

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Overview

Job details

£26,000 - £32,000 a year
Gross, as stated in the ad.
About £1,850 - £2,210 a month after tax.
Full-time
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Be near Milton keynes for hybrid days
No relocation package mentioned.

Benefits

33 days holiday inc. bank holidays
Paid annual leave, per the ad.

Skills

Technical Support

Nice to have

Pay & benefits

What you'll get

We're looking to offer a salary of £26000 to £32,000, depending on experience and 33 days annual leave (including bank holidays). Your benefits package includes a company sponsored pension scheme and private medical cover.

The role

What you'll do

Providing 2nd-3rd line support for system‑related issues, investigating incidents and delivering fixes within SLA
Triaging tickets, updating information, and escalating to relevant teams where needed
Communicating with customers through phone, email, and support software to deliver clear updates and technical insight
Running system monitoring tools, analysing data, and reporting findings
Taking ownership of technical problems, applying logic and creativity to keep systems performing at their best

description

Do you enjoy solving problems and helping people find practical solutions? Are you naturally curious, love learning new things, and thrive in a role where every day brings a new challenge?

Here at GXO, we are recruiting Technical Helpdesk Support to work for our Inteq business. You'll play a key role in supporting our clients' automated warehouse solutions, working alongside experienced colleagues to investigate issues, provide support, and continuously learn new technologies. We're looking for someone who is self-motivated, adaptable, and eager to develop their skills as part of our Support team.

This is a permanent, full-time role supporting our 24/7 operation. You'll work a rotating Monday to Friday shift pattern (05:30-14:00, 13:30-22:00 and 21:30-06:00), with weekend on-call support when scheduled on the morning shift. The offers a hybrid working environment, combining home working with time in our Milton Keynes office and occasional visits to customer locations

The varied shift pattern provides opportunities to collaborate with different teams across the operation and contribute to a responsive, effective support service, with dedicated overlap time between shifts to support smooth handovers

We engineer faster, smarter, leaner supply chains.

What you need to succeed at GXO

Experience in technical support, customer service, warehouse operations, IT, or another role involving troubleshooting and problem-solving would be beneficial
Knowledge of SQL, Azure, WMS/WCS, or similar systems would be an advantage, but isn't essential for the right person with the willingness and ability to learn
Strong communication skills and the ability to build positive relationships with customers and colleagues
Demonstrable experience or knowledge of working within a warehouse, logistics or comparable operational environment, with the ability to understand operational processes, systems and the needs of end users
A full UK driving licence and willingness to travel occasionally when required

About GXO Logistics

Industry: Logistics
Employees: 100,000–200,000
Headquarters: Greenwich, USA
Website: gxo.com

In their own words

Additional information

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.

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