Senior Configuration Analyst

An exciting opportunity has arisen for two Willow certified/accredited Analysts to join DHR Great Ormond Street Hospital (GOSH) on 12-month fixed-term maternity cover contracts. 

The role offers a unique opportunity to work with specialist pharmacy services and complex clinical pathways as well as supporting clinical trial services.  

We are seeking enthusiastic, analytical problem-solvers with a strong understanding of pharmacy workflows. You will  support a range of activity including  system configuration, testing, troubleshooting and optimisation, working closely with pharmacy colleagues and other stakeholders. 

• Where required supervise and provide day to day line-management to the Configuration Analysts within the team
• Analyse and document simple to highly complex clinical and administrative workflows, information, data collection and/or reporting requirements.
• Investigate end users’ preferences and populate databases as part of the configuration process
• Be an expert in the application area, troubleshoot problems and address questions from end users regarding the application
• Ensure that the Epic system is configured to meet new ‘best practice’ ways of working, to achieve cost-saving benefits and improved workflow processes, whilst working to relevant legal and regulatory frameworks
• Log issues as they arise and liaise with colleagues and the supplier to achieve resolution and update the systems accordingly.  Escalate unresolved issues through the Configuration Manager or Deputy Head of Design and Delivery as appropriate
• Follow-up with colleagues and Trust staff to provide information in a timely fashion to enable deadlines to be met

• Collaboration - We work together to deliver safe, consistent, patient-centred care. Respect - We treat everyone with respect, kindness and equity. Curiosity - We stay curious to drive innovation that delivers exceptional patient outcomes.
• Educated to degree level or equivalent experience
• Maths and English GCSE grade C or above or equivalent qualification
• Post graduate qualification or equivalent relevant experience
• Continuing Professional Development
• Epic Certification
• Excellent operational or clinical knowledge of one or more specific areas including knowledge of relevant operational policies and procedures
• Experience of Epic Configuration
• Excellent organisational and planning skills
• Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
• Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint
• Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
• Ability to impart knowledge and/or present to others in a clear and concise manner
• Able to cope with unpredictable and intense situations
• Able to lead meetings, resolve conflicts, maintain issues lists and work to a project plan
• Able to work collaboratively with own team members as well as those in other application teams
• Good analytical and project management skills

• IT qualification in MS Office or equivalent experience
• PRINCE2 Foundation level
• Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment
• Previous NHS experience
• Knowledge of medical terminology
• Experience of supervising or line-managing staff, including contributing to or performing appraisals
• Experience of supporting change management
• Understanding of Information Governance
• Confident in working with, negotiating with and motivating clinical staff, medical consultants and/or other senior managers
• Ability to make decisions based on complex facts or situations requiring analysis, interpretation or comparison of a range of options
• Ability to present and argue a case confidently and persuasively

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment.