Customer Engineering Manager

On-site in London·Added 13 days ago (last checked 1 Oct)

Google

168 open roles

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Overview

Skills

Requirements

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
10 years of experience with cloud native architecture in a customer-facing or support role.
Leadership experience (e.g., people management, team lead, mentorship, coaching).
Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.

Preferred qualifications:

Experience with software lifecycles, building tools, and architecting/developing software for scalable, distributed systems (e.g., data platform, AI/ML, infrastructure).
Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team.
Experience managing a team through pre-sales processes and career development (e.g., account mapping, quota setting, performance management, managing sensitive information).
Experience engaging with, and presenting to, technical stakeholders/executive leaders (e.g., delivering compelling messages by audience, asking questions, leading conversations that drive accelerated value realization and business opportunity).

The role

As a Customer Engineering (CE) Manager, you will lead and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. You will foster a culture of technical ownership and understand the mechanics of architecture, delivery, and consumption across the Google Cloud portfolio.Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Lead a team of customer engineers, focusing on team culture, talent strategy, and skills development to deliver successful cloud transformation outcomes for customers and accelerate value realization.
Foster customer partnership and provide thought leadership related to cloud, cross-pillar solutions, and expansion opportunities to drive technical wins.
Partner with Sales to define technical go-to-market strategies and delivery plans, with a focus on winning new workloads and driving consumption within existing ones. Through planning stages, determine alignment, coverage and staffing needs.
Balance technical leadership with operational excellence. Lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
Work cross-functionally across Google, partners, and your team to resolve technical roadblocks.

Hiring process

4 steps3 interviewsa task to do6–8 weeks in all

Apply online
Assessments
Online test · Not every role
You may be asked to take the Google Hiring Assessment (workstyle skills) and, for some roles, role-related assessments such as a coding exercise.
Recruiter conversations
With a recruiter · Phone call · 1–2 sessions
One or two shorter conversations assessing key skills, sharing information about the organisation and team, and asking about your preferences such as location.
Project work
In your own time · Not every role
For some roles, a small project before interviews: a case study, writing or code samples.
Interviews
With a rotating cast of Googlers
A panel of structured interviews, over video or in person, with a rotating cast of Googlers; open-ended role-related questions scored against the same rubric for every candidate, no brainteasers.
Decision and offer · With a recruiter

Structured interviews: every candidate for a role is scored against the same rubric; no brainteasers.
AI tools are not permitted during interviews.
For some roles, pre-selected interviews happen virtually before final interviews onsite.