Pensions Digital and Engagement Manager

On-site in Fife +1·Full-time·Added 8 days ago (last checked 15 Oct)

Fife Council

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Overview

Salary: £57,197 - £62,584 a year
Work mode: On-site, Fife +1
Contract: Full-time

Skills

Nice to have

Content Creation

As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked 'upload resumé'. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement.

Job Details

This is an exciting opportunity to lead strategic digital transformation and engagement for the Fife Pension Fund, helping us improve how members and employers access information and interact with our services.

As Pensions Digital and Engagement Manager, you'll use customer insight, service data and technology to shape digital improvements, strengthen communications and create a clearer, more accessible customer journey.

In this role, you will:

Shape and deliver the Fund's digital strategy, using customer insight, feedback and benchmarking to identify priorities

Lead improvements to digital tools for members and employers, including the member portal and process automation

Develop and implement a strategic communications policy and lead member engagement campaigns

Coordinate employer engagement through forums, training, consultations and tailored communications

Monitor engagement, satisfaction, enquiry trends and complaints to support continuous improvement

Manage and improve the Fund's website, member portal and digital campaigns, ensuring content is clear and accessible

Supervise and develop a team, promoting collaboration, continuous improvement and professional development

You'll work closely with colleagues across pensions and communications, as well as employers, scheme members and external partners, to turn insight into practical and lasting improvements.

This is a great opportunity to make a visible impact by modernising our services and helping members and employers understand and engage with their pension.

The Person

We're looking for an enthusiastic and collaborative manager who combines strategic thinking with a practical approach to digital improvement and stakeholder engagement.

You will have:

A degree or equivalent relevant experience in communications, digital engagement, customer insight, data analysis, service improvement or a related discipline

Experience using customer insight, feedback, enquiry trends or service data to improve communications, digital content and customer journeys

Experience of digital transformation and process automation

Strong project management skills and the ability to deliver to deadlines

Excellent written and verbal communication skills, with the ability to make technical information clear and accessible

Experience of stakeholder engagement and partnership working

The ability to lead a team, collaborate across services and influence others

Experience of customer journey mapping, digital platforms, content creation and accessibility standards would be an advantage. Knowledge of the Local Government Pension Scheme or other public sector pension arrangements is also desirable.

Before confirming to your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.

Further Information

Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile

How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.

Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services

Directorate Information - Council Department information

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Alternative Formats - Job information can be made available in alternative formats, to make a request please email: transactions.recruitment@fife.gov.uk

AI - We recognise that Artificial Intelligence (AI) is being used by many people when they are applying for jobs and preparing for interview. Candidate guidance on the use of AI in the recruitment process is available here

As a progressive employer, we offer the opportunity to work in this role as a "blended working" arrangement with home-working opportunities and occasional office-working as required. While the significant part of the role can and will be carried out remotely, candidates should be able to travel to and attend office locations in Fife as required.

For more information please contact: Laura Robertson, laurac.robertson@fife.gov.uk