Digital Engagement National Head of Service

Overview

Digital Engagement Head of Service

National | Hybrid WorkingHours: 37.5 hours per week | Contract Type: Permanent

Lead a national service. Shape organisational strategy. Transform how support is accessed across Change Grow Live.

Digital engagement has the power to remove barriers, extend reach and connect more people with the support they need.

Our Digital Engagement Service provides structured psychosocial interventions by phone and video for people with non-dependent alcohol, cannabis or cocaine use. Working on behalf of local drug and alcohol services, it is designed to improve access, choice and flexibility while ensuring people remain connected to their local service and wider treatment pathway.

At Change Grow Live, we're building on our ambitious vision for digital engagement and looking for an exceptional Digital Engagement Head of Service to lead one of the most strategically significant services in our organisation.

This is a rare opportunity to shape digital engagement across one of the UK's largest health and social care charities. You'll provide leadership for a national service that reaches across our organisation, influencing how colleagues work, how services engage with people, and how digital innovation can improve experiences and outcomes at scale.

Your impact won't be confined to a single team or programme. You'll shape organisational approaches, influence strategic priorities and ensure digital engagement continues to evolve as a powerful enabler of accessibility, quality and innovation.

For an accomplished senior leader, this is a genuine opportunity to create lasting organisational impact while helping more people access support in ways that meet their needs.

The Opportunity

As Digital Engagement Head of Service, you'll provide strategic leadership and operational oversight for our National Digital Engagement Service, ensuring it continues to evolve, innovate and deliver meaningful impact across Change Grow Live.

Working at the intersection of strategy, innovation and service delivery, you'll lead the development of a sustainable national operating model, ensuring digital engagement is embedded across services and aligned to organisational priorities.

You'll work in close partnership with senior leaders, commissioners, operational colleagues and external stakeholders, driving continuous improvement, supporting service excellence and helping shape the future of digital engagement across the organisation.

This role offers significant visibility, influence and autonomy, with the opportunity to lead organisational change, drive innovation and contribute directly to how Change Grow Live delivers its mission in the years ahead.

What You'll Lead

• The mobilisation and development of a new national service, moving DES from pilots and early implementation into a stable, scalable and sustainable operating model.
• Remote psychosocial intervention delivery on behalf of local drug and alcohol services ensuring people remain connected to local treatment pathways while benefiting from accessible national provision.
• A consistent national model operating across approximately 50 registered services, balancing common standards with appropriate flexibility for local commissioning and operational contexts.
• Clear accountability across national and local service boundaries, including safeguarding, care coordination, information sharing, escalation, quality assurance and registered-manager oversight.
• A geographically dispersed workforce led through Project Managers and Team Leaders, with a strong culture of accountability, learning, wellbeing, quality and performance.
• The future development of digital pathways, potentially including webchat, digital group work and other accessible forms of remote support.

Responsibilities

Who We're Looking For

We're seeking a highly credible and influential leader with the strategic insight, operational expertise and relationship-building skills to lead at scale.

You'll be comfortable navigating complex environments, balancing long-term vision with operational delivery and building alignment across diverse stakeholder groups.

You'll bring:

• Significant senior leadership experience within health, social care, public service or a similarly complex environment.
• A strong track record of leading large-scale services, transformation programmes or strategic initiatives.
• Experience developing strategy and translating ambition into sustainable delivery.
• Expertise in governance, quality assurance, performance management and risk oversight.
• Strong stakeholder management skills, with the ability to influence senior leaders, commissioners and partners.
• Experience leading through complexity, ambiguity and organisational change.
• Commercial and financial acumen, including experience managing budgets and resources effectively.
• The ability to use data, evidence and insight to drive decision-making and improve outcomes.
• Above all, you'll share our values of being Open, Compassionate and Bold, bringing a commitment to excellence, innovation and positive change.

Why Join Change Grow Live?

This is a leadership role with genuine national reach and organisational influence.

You'll join an organisation with a strong reputation, ambitious plans for the future and a commitment to delivering innovative, person-centred services that improve lives and strengthen communities.

As Digital Engagement Head of Service, you'll have the opportunity to shape organisational strategy, influence national approaches to digital engagement and help define what great digital service delivery looks like across our sector.

You'll be trusted to lead, empowered to innovate and supported to make a lasting impact.

Career Pathway

This role provides an outstanding platform for experienced leaders looking to broaden their influence and contribute at a national level.

You'll work closely with Directors and senior leaders, helping shape organisational priorities, transformation programmes and future service development.

The visibility, scale and complexity of the role provide excellent opportunities to further develop your leadership profile and progress into wider national leadership, transformation or director-level opportunities.

Additional Information

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and any associated payments will be pro rata based on contracted hours.

Where applicable, London Weighting will be determined by your contractual service base.

Our Approach to AI and Applications

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

Direct applications only - we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

We're excited to hear from talented candidates and may close this advert earlier than the advertised closing date if we receive a high volume of applications. We therefore encourage you to apply at the earliest opportunity.

Shape the Future of Digital Engagement

If you're energised by the opportunity to lead at scale, influence organisational strategy and leave a lasting legacy across one of the UK's largest health and social care charities, we'd love to hear from you.

Interview Process

We will be using a two-stage interview process for this role:

Stage 1: Interviews will take place via Microsoft Teams on 11 November 2026.

Stage 2: Final-stage interviews will be held face-to-face in King's Cross, London, on 18 November 2026.

Please note that attendance at the Stage 2 interview in person is an essential part of the selection process. We are unlikely to be able to offer alternative interview dates, so we encourage applicants to ensure they are available for both stages before submitting an application.

Salary Range (pro rata if part time)

CGL points 61 to 65 (£70,213.49 - £75,100.87)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Interview Date

11/11/2026

Closing Date

1/11/2026

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.