Courier Training and Onboarding Specialist in Dundee

On-site in Dundee·Full-time·Added yesterday (last checked 29 Oct)

Evri

315 open roles

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Our summary

Salary: £28,000 - £32,000 a year
Work mode: On-site, Dundee
Contract: Full-time
Closing date: Apply by Monday 30 November

Skills

Evri is hiring for this role in several places. This vacancy is in Dundee.

Requirements

What we're looking for

A current UK driving licence.

Solid understanding of the self-employed courier model.

Experience working in a fast-paced, customer-focused operational environment.

Strong problem-solving, organisation, and attention to detail.

Confident communication skills and the ability to spot and escalate risks quickly.

Pay & benefits

What you'll get

Pay: £28000 - £32000 plus bonus and benefitsContract : 6 Month FTC Location: Dundee

The role

Join the Evri Final Mile Team as a Courier Training and Onboarding Specialist!

Ready to be at the heart of the action? Step into a fast‑paced role where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive on problem‑solving, supporting others, and driving service excellence, this is your moment.

This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

What you'll do

As a Courier Training and Onboarding Specialist, you'll be the on‑site champion keeping our Delivery Unit's running like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection, you'll be the steady hand ensuring efficiency, compliance, and reliable service. You'll oversee daily activity, tackle issues before they escalate, and keep the operation flowing seamlessly-so our customers get the great experience they expect.

Responsibilities

Support the onboarding of new couriers and allocate work effectively.

Monitor parcel scanning, courier readiness and ensure compliance throughout the process.

Address local issues such as late couriers, scanning delays, or missing parcels before escalating.

Use the Service Tracker to raise timely, transparent escalations when needed.

Support couriers with manifests, routing, and operational queries.

Provide daily operational feedback to the Territory Manager to optimise performance.

How you'll work

Hours: Full-time hours any 5 days over 7 Monday to SundayThis role is ideal if you're local to Dundee, confident using smartphone apps and enjoy helping people.

Additional information

What You'll Be Doing Day to Day as our Courier Training and Onboarding Specialist

Additional information

Apply today and help create exceptional Day 1 experience for our couriers!

About Evri

Evri is one of the UK's largest parcel delivery companies, providing a courier service that lets customers send, track and return parcels easily, quickly and affordably. The company operates a nationwide network of more than 9,000 ParcelShops and lockers, and delivers internationally to over 200 countries and territories.

Its services are aimed at both consumers and businesses: it handles returns for high street, catalogue and online shops, offers accounts for frequent senders, and provides a bulk-send tool that connects online stores and marketplaces such as eBay, Amazon, Etsy and Shopify so sellers can import orders and manage deliveries from one dashboard. Evri also works with a nationwide network of self-employed couriers.

Industry: Parcel logistics and head-office roles
In the UK: Leeds

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