Agency Workforce Manager

Remote, the UK·Added 20 days ago (last checked 8 Oct)

Evri

334 open roles

Apply

Overview

Job details

Fully remote
Per the ad.
Apply by Wednesday 28 October
The date the employer’s listing closes.

Skills

The role

Salary: £55,000 + car allowanceLocation: Remote, with occasional travel across the operational area

About the role

At Evri, we're all about delivering a better experience for our customers and our people. Behind our operation is a large and flexible workforce that helps us respond to changing demand and deliver millions of parcels across the UK.

We're looking for an Agency Workforce Manager to lead the end-to-end management of temporary agency labour across approximately 10 to 15 depot and hub locations.

You'll ensure we have the right quantity and quality of temporary labour, at the right time and at the right cost, through effective agency partner management, workforce planning, forecasting and performance management.

Working closely with operational leaders and agency partners, you'll lead the development and optimisation of our agency panel, with a strong focus on supplier performance, operational readiness and planning for seasonal and peak trading periods.

You will be accountable for:

Implementing the Agency Workforce Strategy across your designated area, creating workforce plans and forecasts that ensure temporary labour requirements are aligned to current and future operational demand.

Managing agency labour supply across approximately 10 to 15 depot and hub locations, supporting 24/7 warehouse and transport operations including warehouse operatives, HGV drivers and van drivers.

Managing and optimising the regional agency panel, building strong supplier relationships and holding partners accountable for fulfilment, quality, attendance, productivity, compliance and overall performance.

Planning for peak trading, seasonal demand, new sites and changes in operational volume, ensuring sufficient agency capacity is secured and contingency plans are in place.

Managing agency spend and commercial performance, including rates, mark-ups, overtime and premium labour, identifying opportunities to improve cost efficiency and reduce unnecessary agency spend.

Using workforce data, MI and supplier scorecards to monitor performance, identify risks and trends, and drive improvements across fulfilment, retention, attendance and productivity.

Ensuring agency activity meets contractual, commercial and compliance requirements, including AWR, right to work, GDPR and health and safety.

Working closely with Depot, Hub and Transport Operations and wider stakeholders to resolve workforce challenges, support operational change and continuously improve the agency workforce model.

Leadership and stakeholder management

You'll work closely with Depot and Hub Managers, Regional Operations, Transport, Finance, Procurement, HR and Legal to ensure temporary labour is managed as an integrated part of the wider workforce strategy.

You'll build strong, commercially focused relationships with agency partners and confidently influence operational stakeholders, challenge performance where required and translate workforce data into practical actions that improve operational delivery.

Key measures of success

Your performance will be measured through:

Agency fulfilment and labour availability

Agency spend and budget performance

Supplier and PSL performance

Agency attendance and productivity

AWR and compliance performance

Seasonal and peak workforce readiness

Reduction of avoidable agency costs

Continuous improvement and commercial savings

About Evri

Evri is one of the UK's largest parcel delivery companies, providing a courier service that lets customers send, track and return parcels easily, quickly and affordably. The company operates a nationwide network of more than 9,000 ParcelShops and lockers, and delivers internationally to over 200 countries and territories.

Its services are aimed at both consumers and businesses: it handles returns for high street, catalogue and online shops, offers accounts for frequent senders, and provides a bulk-send tool that connects online stores and marketplaces such as eBay, Amazon, Etsy and Shopify so sellers can import orders and manage deliveries from one dashboard. Evri also works with a nationwide network of self-employed couriers.

Industry: Parcel logistics and head-office roles
In the UK: Leeds
Website: evri.com

All open roles at Evri