Technical and Administrative Support Officer

On-site in Ilkeston·Full-time·Added 2 days ago (last checked 28 Oct)

Erewash Council

5 open roles

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Our summary

Salary: £29,071 - £31,015 a year
About £2,040 - £2,150 a month after tax.
Work mode: On-site, Ilkeston
Contract: Full-time
Closing date: Apply by Sunday 15 November
Holiday: 29 days holiday

Skills

Requirements

What we're looking for

✅ Enthusiastic, adaptable, and highly organised
✅ Skilled in communication and confident dealing with people at all levels, including dealing directly with the public
✅ Experienced in administrative support and customer service
✅ A confident user of Microsoft Office and other ICT systems
✅ Committed to accuracy, service quality, and continuous improvement

You'll need a strong customer focus and the flexibility to adapt to changing operational priorities within the Waste Service. You should be comfortable working in a depot-based environment and responding calmly and accurately when service pressures or urgent issues arise.

If you're ready to bring energy, precision and a can-do attitude to a role that helps deliver reliable waste and recycling services for the borough, this is the opportunity for you.

Pay & benefits

What you'll get

This is your chance to make a valuable contribution to an essential frontline Waste Service while developing your skills in a supportive and collaborative operational environment. In addition to a competitive salary, you will also have access to:

Generous annual leave package - 29 days annual leave (rising to 33 days after 5 years' continuous service) plus 8 bank holidays a year.
Free workplace car parking within the Borough.
Opportunities for training, learning and continuous professional development.
Family friendly and flexible working policies available.
Flexi Time Scheme.
Option to join the Local Government Pension Scheme (LGPS) plus access to a salary sacrifice scheme for added voluntary pension contributions.
Discounted leisure membership with the Fit for Work scheme.
Access to the employee benefits discount and salary sacrifice scheme.

View the Job Description and Person Specification

Apply now and become a key part of the team that delivers Erewash's waste and recycling services.

📅 The Closing date for applications is Sunday, 15th November 2026 at midnight.

The role

Are you a multi-tasker with a passion for organisation, customer service and supporting essential frontline services? Do you thrive in a fast-paced operational environment where no two days are the same? If so, we want to hear from you!

Erewash Borough Council is looking for a proactive and driven Technical and Administrative Support Officer to join its Waste Service. You'll play a key role in supporting the day-to-day delivery of waste and recycling services, providing accurate and responsive technical and administrative support to operational colleagues and helping the service respond effectively to residents.

What you'll do

Based primarily at our Merlin Way depot in Ilkeston, you'll provide high-quality support within a busy, frontline Waste Service. Working closely with operational colleagues, crews and supervisors, your day-to-day duties will include:

Providing responsive administrative and technical support for waste and recycling operations
Handling telephone and email enquiries from residents and colleagues with professionalism, care and courtesy
Using Microsoft Office and service-specific ICT systems to record, manage and process information accurately
Inputting, checking and analysing operational data to support service performance and effective decision-making
Supporting the coordination of crews, vehicles, collection rounds and day-to-day service issues
Liaising with colleagues, contractors, partners and the public to help keep waste and recycling services running smoothly

Hiring process

Interested candidates can apply with a CV and a supporting statement, clearly demonstrating suitability and experience for the role. Please visit https://www.erewash.gov.uk/job-search

To submit a CV please click on the 'Apply Online' icon located at the foot of the page. You will be requested to provide some basic information before you upload your CV.

Please note: This role is only open to applicants who already have the right to work in the UK. We are unable to offer visa sponsorship for this position.

Alternatively, an application form and job description are available from Human Resources, Erewash Borough Council, Town Hall, Wharncliffe Road, Ilkeston, Derbyshire DE7 5RP. Telephone: 0115 9316001 (Monday to Friday between 9am and 5pm) or e-mail: jobs@erewash.gov.uk

**IMPORTANT: Your supporting statement is an opportunity to demonstrate how your skills and experience align with the role. Please refer to the person specification when providing examples, as this will be a key source of information for shortlisting.**

If you are a current employee of Erewash Borough Council and you wish to apply for this vacancy, you must apply through your Employee Self Service account. If you do not have access to Employee Self Service, you must complete a paper or word version of Erewash Borough Council's job application form.

The Council is positive about disabled people and those who meet the essential shortlisting requirements will be guaranteed an interview.

The Council also supports the Armed Forces Covenant and those who have previously worked in the armed forces and meet the essential shortlisting criteria will be guaranteed an interview.

Please ensure that you make it clear on your application form that you wish to be considered under these criteria.