Hospitality Planning Coordinator

• Private Medical Insurance (Vitality) – including Virtual GP access and rewards 
• Group Life Assurance – 4x salary paid to your nominated beneficiary 
• Birthday Day Off – an extra day to celebrate 
• Complimentary Meals on Shift – breakfast, lunch, fruit and hot drinks 
• Employee Assistance Programme & Wellbeing Platform – including counselling support 
• Company Pension Scheme 
• Generous Holiday Allowance – plus bank holidays 
• Career Development Opportunities – with progression across the campus 

Key Responsibilities

Event Planning & Coordination

• Coordinate hospitality event information across matchdays, conferences, banquets and special events.
• Prepare and maintain operational function sheets, event orders and planning documentation.
• Ensure event information is accurate, complete and distributed to operational teams within agreed timescales.
• Monitor fixture changes and event amendments, communicating updates to relevant stakeholders.

Operational Administration

• Maintain planning schedules and event calendars.
• Coordinate room layouts, catering requirements and operational requests.
• Track changes to event requirements and update planning documentation accordingly.
• Ensure all event documentation is filed and maintained accurately.

Stakeholder Communication

• Act as a point of contact for operational planning queries.
• Liaise with Sales, Culinary, Hospitality Operations, Logistics and Finance to ensure event information is aligned.
• Attend planning meetings and circulate actions where required.
• Support communication between departments before and after events.

Event Delivery Support

• Provide operational support during matchdays and major events where required.
• Support hospitality managers in resolving planning-related queries.
• Assist with event set-up checks and operational readiness.
• Respond to last-minute changes to event requirements.

Reporting & Continuous Improvement

• Produce planning reports and event documentation.
• Support post-event reviews by capturing operational feedback.
• Identify opportunities to improve planning processes and communication.
• Maintain accurate event records.

Skills & Expertise

Essential

• Previous experience within hospitality, events or venue operations.
• Strong planning and organisational skills.
• Excellent administrative skills with high attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and relationship-building skills.
• Confident using Microsoft Office, particularly Excel, Outlook and Word.
• Ability to work flexibly around matchdays and events.

Desirable

• Experience working within a stadium, arena, hotel or conference venue.
• Experience using event planning or booking systems.
• Experience working with hospitality or conference events.
• Knowledge of event planning processes.