Waiter & Runner

On-site in Manchester·Added 4 days ago (last checked 8 Oct)

Eastlands Venue Services Limited

39 open roles

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Overview

Job details

£13.45 an hour
Gross, as stated in the ad.

Requirements

Work on-site in Manchester
No relocation package mentioned.

Skills

Pay & benefits

Complimentary Meals During Shifts – Enjoy free or subsidized meals while you work.
Company Pension Scheme – Secure your future with our competitive pension plan.

Flexible Scheduling – Work shifts that fit your lifestyle and commitments.

Partial Uniform Provided – We supply your work attire for convenience and professionalism.

Inclusive & Diverse Workplace – Be part of a team that values diversity and inclusion.

The role

Key Responsibilities

As Waiter, you'll support your hospitality area, ensuring smooth service, strong team coordination between front of house and back of house, and a consistently high-quality guest experience.

This is a hands-on role where you'll take ownership of your section, acting as the key point of contact for both guests and team members during service. You'll support junior staff, maintain service standards, and work closely with management to deliver a seamless operation.

You'll play an important role in setting the tone on the floor - combining strong service and menu knowledge with energy, attention to detail, and a natural ability to lead by example.

You will be responsible for:

Service & Guest Experience

Deliver a consistently high‑quality and engaging guest experience throughout every service. Take ownership of your section, ensuring smooth service flow, strong coordination, and attention to detail. Confidently guide guests through the menu, offering informed recommendations and responding to queries or feedback with professionalism and warmth. Anticipate guest needs to create a welcoming, memorable experience that reflects the venue's standards.

Section Leadership

Lead and coordinate Servers and Runners within your section, supporting the team to maintain pace, quality, and service consistency. Act as a key communication link between Front of House and Back of House, ensuring clear information flow and efficient service delivery. Support effective table turns, pacing, and timing to optimise both guest experience and operational performance.

Operational Excellence

Support opening and closing procedures, ensuring your section is fully prepared and service‑ready. Maintain high standards of cleanliness, organisation, and presentation throughout service. Adapt confidently to high‑volume periods, including matchdays and major events, while maintaining service quality and composure.

Team Development & Culture

Support the training and onboarding of new team members through on‑the‑job guidance and coaching. Lead by example during service, contributing to a positive, energetic, and professional team environment that encourages collaboration and high performance.

Standards & Compliance

Uphold all health & safety, food safety, and licensing requirements at all times. Ensure company service standards are consistently delivered, maintaining high levels of personal presentation, professionalism, and accountability.