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Senior Service Advisor

On-site in Glasgow·Full-time·Added yesterday (last checked 12 Nov)

Eastern Western Motor Group

39 open roles

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Our summary

Salary
Up to £35,000 a year
Work mode
On-site, Glasgow
Contract
Permanent, full-time hours
Experience
Senior level
Holiday
40 days holiday

Skills

Pay & benefits

What you'll get

  • Industry leading training and development opportunities.
  • Enjoy your birthday off on us every year!
  • Generous Holiday Allowance - Your free time matters to us! We give all our colleagues up to 40 days annual leave each year.
  • Your Family Matters - As a family run Company, your family matters to us. We offer our colleagues a pension plan, death in service scheme and access to our colleague savings club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
  • Colleague Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
  • YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
  • Vehicle Introduction Bonus - Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
  • Up to 5 study days off per annum, plus time off for any exams.

Visa & relocation

  • To be considered for this position, you must have the right to work in the UK.

The role

What you'll do

  • Customer Interaction & Needs Assessment: Greet customers professionally, assess their vehicle service or repair needs, and provide informed recommendations.
  • Work Estimates & Communication: Provide clear estimates, obtain authorisation for additional work, and maintain transparency with customers regarding service.
  • Workshop Management & Records: Monitor workshop progress, manage workload efficiently, and maintain detailed records of customer instructions and work.
  • Financial Oversight & Invoicing: Prepare accurate invoices, monitor department financial performance, and implement corrective actions for improvement.
  • Team Collaboration & Customer Satisfaction: Address complaints promptly, maintain a professional reception area, and support fellow Service Advisors in a team environment.

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