Tenancy Relations Officer

Tenancy Relations Officer

£43,449 to £45,123 pa (inclusive)

Grade 9

Are you passionate about protecting tenants' rights? Do you believe everyone deserves to feel safe and secure in their home? Are you prepared to take action when those rights are threatened?

We are looking for a committed, proactive and knowledgeable Tenancy Relations Officer to join Ealing Council's Tenancy Relations Service.

This is an opportunity to make a real difference to residents living in the private rented sector by preventing unlawful evictions, tackling harassment and taking action against landlords who fail to comply with the law.

No two days will be the same.

You could be responding to an unlawful eviction one evening, supporting a tenant to obtain an emergency injunction in court the following morning, or investigating serious breaches of legislation and preparing cases for enforcement action.

The work can be challenging, unpredictable and occasionally require you to respond outside normal working hours. However, it is also hugely rewarding, with the opportunity to make a genuine difference when residents need help the most.

We are looking for someone who understands that tenancy relations is about more than knowing the legislation. It is about having the passion, determination and confidence to use that knowledge to protect tenants and hold those who break the law to account.

In your supporting statement, you need to provide examples of how you meet the criteria marked with ** in the person specification section of the role profile. Please provide clear and specific examples. We do not accept CVs. Any application submitted with a CV attached and without a supporting statement will not be considered.

Please note that this position is subject to Ealing Council's enhanced vetting process.

You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.

Ealing Council is committed to creating good jobs and delivering on its connected communities agenda. We are committed to equality of opportunity, to being fair and inclusive.

We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing's workforce.

Please note all applications will be determined on merit.

Closing date: 25 November 2026