Traffic Operator (Gate Clerk)

The Landside Operations Department of the DP World CSCT Agigea terminal presents an opportunity suitable for well-organized individuals passionate about maritime expeditions.

• Coordinating and verifying the flow of motor vehicles in the Main Gate area (managing work queues, verifying driver identities and the technical condition of external vehicles), to achieve productivity objectives under safety and security conditions.
• Inspecting and recording seals, integrity, and the external physical condition of containers, including the correct and complete reporting of discrepancies and non-conformities in the Terminal Operating System (TOS), in accordance with occupational health and safety procedures.
• Correctly and completely recording data from work documentation into the TOS, in accordance with internal procedures and instructions, to increase service quality and the safety of terminal operations.
• Prompt internal communication of operational information and data from motor expedition documentation provided by freight forwarders and their representatives, for the fluency and safety of loading/unloading operations.
• Active collaboration with freight forwarders and drivers, through the clear and timely transmission of operational information and work documentation, in order to ensure the quality of services provided to customers.
• Applying and monitoring all work procedures and instructions for motor vehicle loading/unloading operations, to meet established productivity indicators and performance standards.
• Compliance with the IT security policy and the instructions for accessing and using the TOS, for the optimal functioning of the company's communication and information network.
• Collaboration with all company departments and providing support for the resolution of reported issues, in order to ensure business continuity.
• Professional interaction with customers and company employees, by formulating clear and useful responses to information requests received.

The working schedule is in a 12/24-12/48 shift/uneven schedule according to the roster, under the valid Collective Labor Agreement, respecting the mandatory daily and weekly rest, and the contractual period will initially be one year determined.

Required experience and qualification

• Completed secondary education or higher education.
• Direct experience of approximately 1 year of work in a similar environment (maritime operations, transport, logistics). For early-career candidates, relevant experience gained during specialized higher studies or through internships is a plus.
• Good computer operating skills and use of activity-specific applications.

Skills/competencies

• Openness to change and the ability to adjust one's approach based on feedback, arguments, and the evolution of the operational situation.
• The ability to clearly structure documents, processes, and technical information, with attention to accuracy and traceability.
• A receptive, professional, and respectful attitude, with a concern for providing clear and timely information to customers and partners.
• The ability to react promptly and take appropriate measures when the operational situation demands it.
• Availability to work efficiently with team members and other persons involved in maintenance and repair activities.