Reservations Specialist

Contract Type : Permanent

Our reservations specialists are the gems of our global contact centre located in our corporate office! Their main responsibilities are to manage guests' phone calls and email enquiries for all hotels within the Collection. Listening to our guests' needs and being able to address them with the most suitable options and solutions are vital to create lifelong memories.

ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS A day in the life of our reservations specialists demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listed below functions and requirements of our reservation specialists: Our reservations specialists are responsible for assisting guests with their enquiries about reservations for all the hotels of the collection. This will include process all bookings via telephone and email and follow up activities related to reservation aspects, to ensure our guests receive nothing but the best experience. Communication is what keeps our departments running perfectly. Excellent interpersonal and communication skills are a requirement, to address any special requests our guests might have to the relevant department but also, in order to ensure an alignment between the Global Contact Centre and our hotels. Prioritization is another key skill: our reservation specialists are multitasking and are able to adapt in a fast-paced environment in order to meet time of response targets and ultimately meet our stakeholders expectations. Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day. The purpose for the reservation specialists is to bring the same values to life and to continue to create our legacy. The operational hours of work are shift-based and may be subjected to change. These currently set as Monday to Sunday: 07:00 - 22:00

Location : 1 Knightsbridge, London SW1X 7LX