Reservations Agent

The Copthorne Hotel Slough Windsor is looking for Reservations Agent to be the first point of contact for guests and other stakeholders, offering friendly and professional service and to enter correct booking information into Opera in a timely matter and to operate with a selling attitude at all times in order to maximise room sales and Hotel Revenues.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests, As well as real opportunities to develop and gain promotion within the industry.

Here at Millennium Hotels UK where we value your skills, encourage growth by nurturing your personality and your dedication rewarded. You'll learn not only from your fellow colleagues, but also through our M Academy, where you'll be able to advance your career with an apprenticeship and develop your career within our Brands.

Reservations Agent key responsibilities:

• To be fully conversant with the Opera system and to apply it to individual and group
• reservations
• To be fully aware of all department standards of performance and procedures and to
• follow them
• To be fully aware of all information required for a reservation and to obtain it
• accurately and efficiently
• To possess a thorough product knowledge at all times and to utilise this information
• when dealing with clients
• To operate with a sales attitude and be aware of the sales opportunities within the
• Hotel which will assist with the maximisation of revenue
• To have a comprehensive understanding of the departmental telephone standards and
• that calls are answered and handled in a timely manner in accordance with
• departmental standards

Requirements

• Experience and knowledge of Opera.
• Capacity to complete jobs within the deadlines.
• Excellent organizational skills and the ability to multitask and work under pressure.

Benefits

• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme
• As well as real opportunities to develop and gain promotion within the industry

Work Location: In person

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