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Dental Receptionist

On-site in Hook·Part-time·Added 10 days ago (last checked 3 Oct)

Dentalcare Group

72 open roles

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Overview

Job details

  • Part-time

    Per the ad.

  • Apply by Friday 30 October

    The date the employer’s listing closes.

Requirements

  • Work on-site in Hook

    No relocation package mentioned.

Skills

Requirements

Nice to have

  • Previous dental reception experience.
  • Experience using dental practice management software.
  • Experience discussing private treatment options and treatment plans with patients.
  • Understanding of NHS and private dental services.

Pay & benefits

What you'll get

  • Competitive salary based on experience.
  • Supportive and friendly working environment.
  • Ongoing training and development opportunities.
  • Career progression within a growing dental group.
  • Employee benefits and staff discounts.
  • The opportunity to make a real difference to our patients' experience.
  • Opportunity to progress within the Practice - Head Receptionist

The role

What you'll do

  • Welcoming patients and providing outstanding customer service both in person and over the phone.
  • Managing appointment bookings and maintaining an efficient clinician diary.
  • Maximising diary utilisation and supporting practice performance.
  • Discussing and promoting suitable private treatment options and dental plans to patients.
  • Handling patient enquiries and providing accurate information about treatments and services.
  • Processing payments and balancing daily transactions.
  • Managing outstanding patient balances and supporting debt recovery processes in a professional and sensitive manner.
  • Maintaining accurate patient records using practice management software.
  • Coordinating communication between patients, clinicians, and the wider practice team.
  • Supporting the practice in achieving excellent patient satisfaction and retention.

Essential

  • Previous experience in a customer-facing role.
  • Hours: 32 hours over 4 days
  • Excellent communication and interpersonal skills.
  • Strong organisational and diary management abilities.
  • Confidence handling payments and financial transactions.
  • Ability to work flexibly between Monday and Saturday.
  • Professional, positive, and proactive attitude.
  • Good IT skills and attention to detail.

About Dentalcare Group

Website
dentalcaregroup.co.uk

In their own words

About the company & team

Dentalcare Hook is looking for a professional, enthusiastic, and patient-focused Dental Receptionist to join our busy practice. This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced healthcare environment and is passionate about delivering an exceptional patient experience.

As the first point of contact for our patients, you will play a vital role in ensuring the smooth running of the reception area while supporting both NHS and private patient journeys.

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