Technical Delivery Lead Senior Manager, Technology Programme Delivery

Connect to your Industry

Deloitte's Engineering practice is at the forefront of transforming businesses by bringing together cutting-edge tech programme delivery, quality assurance, and testing expertise. We empower clients to modernise their core business through our deep capabilities in application and infrastructure engineering, cloud strategy, transformation, and migration. Practitioners within this team continuously advance their expertise to deliver robust, innovative solutions, from initial strategy to implementation and optimization.

Deloitte's Technology Programme Delivery (TPD) team operates at the forefront of large-scale technology-enabled transformation programmes across a wide range of industries. Our clients engage us to collaborate on solving complex challenges, from delivering cutting-edge digital solutions and implementing enterprise-wide systems to driving innovation through technologies such as cloud, automation, and AI.

Deloitte's Insurance practice works with leading insurers, reinsurers, brokers and pensions providers to deliver complex business and technology transformation. We help clients modernise operations, improve customer and adviser outcomes, respond to regulatory change, and deliver scalable, resilient change across areas such as policy administration, claims, underwriting, pensions, wealth, data and digital operations.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

This is a key delivery leadership role where you will support the successful delivery of complex, technology-enabled transformation programmes for insurance clients, working closely with senior Deloitte and client stakeholders to shape plans, manage delivery, resolve risks and drive measurable outcomes.

Your responsibilities will include

• Leading delivery planning, estimation, mobilisation and execution across workstreams, ensuring scope, timelines, dependencies, risks and quality expectations are clearly managed.
• Providing delivery leadership, guidance and day-to-day direction to multidisciplinary teams, fostering collaboration, accountability and continuous improvement.
• Proactively identifying, assessing and managing delivery risks, issues and dependencies throughout the programme lifecycle, driving pragmatic resolution and escalating appropriately where needed.
• Supporting delivery of high-quality outcomes by ensuring plans, governance, reporting, testing, readiness and transition activities are clear, joined up and outcome focused.
• Acting as a trusted delivery point of contact, translating business priorities into actionable plans and communicating progress, risks and decisions clearly to technical and non-technical stakeholders.
• Bringing awareness of insurance industry trends, regulatory considerations and operational pressures to help shape practical delivery approaches and identify opportunities for innovation.
• Overseeing delivery readiness and implementation activities, ensuring change is effectively integrated into business operations and supported through appropriate handover, adoption and service transition arrangements.
• Collaborating with programme, product, architecture, change, testing and business teams to align resources, priorities and delivery milestones to programme objectives.

Connect to your skills and professional experience

The following are the core skills and experience required to be successful in this role:

• Strong understanding of technology-enabled transformation within the insurance sector, including the operational, regulatory and customer considerations that shape successful delivery.
• Proven ability to manage workstreams or projects within complex transformation programmes, supporting delivery from mobilisation through to implementation and transition.
• Strong delivery management skills, including planning, governance, dependency management, risk and issue management, stakeholder engagement, reporting and benefits-focused delivery.
• Outstanding communication, presentation, and business writing skills, with a demonstrated ability to bridge technical and senior business stakeholders (up to C-suite) within complex insurance organisations.
• Experience working in Agile, hybrid or waterfall delivery environments, with the ability to apply the right level of structure and governance for the client context.
• Ability to lead and motivate small to medium-sized teams, coaching junior colleagues and creating an inclusive, high-performing delivery environment.
• Demonstrated ability to make sound delivery decisions, manage ambiguity and resolve challenges in fast-paced client environments.
• Practical understanding of modern technology delivery, including software development lifecycle, environment management, testing, release management and operational readiness.
• Awareness of cloud, data, automation and AI technologies and how they can support insurance transformation, without needing to be a deep technical specialist.
• Strong commitment to delivery quality, robust governance, effective testing, controlled implementation and sustainable business adoption.

Preferred Skills

• Experience delivering technology or operational change within insurance, pensions, wealth, claims, underwriting, policy servicing or customer operations environments.
• Understanding of data, automation and AI-enabled delivery opportunities in insurance, including intelligent operations, workflow automation, customer communications, analytics and control management.
• Ability to support delivery roadmaps and implementation plans that align with client business objectives, operational resilience expectations and regulatory considerations such as Consumer Duty, Solvency II, IDD, GDPR and relevant AI governance requirements.
• Commercial awareness, with the ability to support engagement economics, delivery estimates, business case inputs, client proposals and measurable outcome tracking.
• Prior experience in a consulting environment, managing client relationships, contributing to high-quality deliverables and supporting the delivery of value-added transformation outcomes.
• Experience coaching and developing junior team members, supporting performance management conversations and contributing to a positive team culture.
• Interest in emerging technologies, particularly automation and AI, and the ability to identify practical use cases, delivery risks and adoption considerations for insurance clients.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.

Engineering, AI and Data

We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Consulting

"I get to work on projects that help clients in a sector I feel truly passionate about." - Rhiannon, Consulting

"Everyone always says, "it's the people," and that's true. Working for a brand you feel proud of feels pretty good too. And you don't have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital." - Gillian, Consulting

Our hybrid working policy

You'll be based in London with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Connect to your return to work opportunity

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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