MS D365 F&O – Innovation & AI Strategy Director

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Deloitte seeks to lead in Microsoft enabled transformation. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete.

To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them to reach for and achieve more.

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Connect to your opportunity

Drive Microsoft and AI consulting growth by setting a clear strategy, creating AI-based services, fostering innovation in Microsoft technologies, and delivering measurable client value.

Support the senior leaders of our most strategic clients shape and deliver their transformation agenda to address complex business challenges. Combine industry insight with deep knowledge of business transformation enabled by Microsoft technologies including AI.

Want to work with business leaders, alongside some of the most creative thinkers in industry? Can you develop and deliver innovative and core technology solutions that transform the digital enterprise and maximise ROI? From strategy articulation and solution design to technology enablement, we work together to simplify the complex and create tangible value for our clients.

Responsibilities will include:

Strategic Leadership and Ownership

• Own and shape the UK strategy for AI‑enabled Microsoft Dynamics 365 (Finance, Supply Chain Management, Project Operations), aligned to Deloitte Global strategy and Microsoft's product roadmap.
• Act as the UK subject‑matter authority for AI in D365, including agentic AI, Copilot Studio, Azure OpenAI and Power Platform‑led extensions, with clear accountability for translating innovation into client‑ready offerings.
• Define the target operating model for AI‑enabled D365 delivery, including the balance between standard product capabilities, custom AI solutions, and industry‑specific accelerators.
• Partner closely with Deloitte Global, the Microsoft Alliance, and UK Microsoft and AI leadership to ensure coherence, re‑use of global assets, and avoidance of duplication, while retaining clear UK ownership and accountability.

Market, Client and Commercial Impact

• Drive the commercialisation of AI‑enabled D365 offerings, converting innovation and thought leadership into tangible pipeline and revenue growth.
• Play a senior leadership role in key pursuits, shaping propositions, influencing clients at C‑suite level, and supporting deal closure for complex, high‑value engagements.
• Build trusted advisor relationships with priority clients, positioning Deloitte as a market leader in AI‑driven ERP transformation.
• Contribute directly to the UK Microsoft practice growth agenda, with accountability for AI‑related pipeline creation and contribution to revenue targets.

Offerings, Innovation and IP

• Lead the design and evolution of a coherent portfolio of AI‑enabled D365 offerings, spanning:
• Embedded Copilot and first‑party Microsoft AI capabilities
• Agentic AI and workflow automation
• Industry‑specific use cases and accelerators
• Governance, risk and responsible AI considerations
• Ensure offerings are scalable, repeatable, and commercially viable, rather than bespoke point solutions.
• Sponsor and govern the creation of IP, assets, and accelerators, ensuring quality, reusability, and adoption across the practice.

People and Capability Leadership

• Build, lead, and develop a high‑performing UK AI‑enabled D365 capability, including senior practitioners across functional, technical, and solution architecture disciplines.
• Provide visible leadership, coaching, and sponsorship to Directors, Senior Managers, and emerging talent, embedding a strong culture of innovation, collaboration, and delivery excellence.
• Shape the capability roadmap, including hiring priorities, skills development, and certification pathways aligned to Microsoft and Deloitte strategic priorities.
• Act as a role model for Deloitte leadership behaviours, inclusion, and professional excellence.

Delivery Governance and Quality

• Provide senior oversight and assurance across complex AI‑enabled D365 programmes, ensuring delivery quality, risk management, and alignment to client outcomes.
• Support engagement leaders in addressing delivery challenges, escalations, and critical programme decisions where AI materially changes delivery risk or value.
• Ensure responsible AI principles, data governance, and security considerations are embedded into solution design and delivery.

Stakeholder and Ecosystem Leadership

• Represent Deloitte UK externally with Microsoft product groups, partners, and the wider ecosystem, shaping joint propositions and influencing roadmap alignment.
• Contribute to Deloitte thought leadership, market positioning, and eminence activities related to AI and ERP transformation.
• Collaborate across Consulting, Tax, Risk Advisory and other service lines to deliver integrated, AI‑led client outcomes.

What Success Looks Like

Success in this role will be evidenced by:

• A clearly articulated and adopted UK AI‑enabled D365 strategy aligned to Deloitte and Microsoft priorities.
• A recognised market position for Deloitte UK as a leader in AI‑driven ERP transformation.
• Tangible growth in AI‑related D365 pipeline and revenue.
• A scalable, high‑performing UK capability with strong succession and depth.
• High‑quality delivery outcomes on complex, AI‑enabled client programmes.

Connect to your skills and professional experience

As a Microsoft D365 Innovation and AI Strategy Director, you will play a key role shaping and building our Microsoft D365 F&O practice in the UK, you will help our clients transform the way they run and manage their business, you will use your expertise to build and develop our internal capability. The role provides the opportunity to support our global strategic clients address their most important business challenges alongside building a successful team.

You will play a key role supporting C-level executives define their AI strategy, solution architecture and roadmap to shape the future operations and finance function.

You will provide a unique perspective combining industry insight, knowledge of Microsoft enabled business transformation, cloud adoption and disruptive digital enablers to deliver value to our clients. You will use your knowledge of business process, Information Model and Microsoft technologies to design solutions and future products and services, influencing critical business architecture and value decisions.

You will use the extensive experience you have gained though-out your career to build and develop our internal capability, assess training needs and be a role model to our emerging talent, demonstrating how you engage and work with clients to solve their most complex business problems.

Your professional experience

Essential

• Proven experience leading large‑scale Microsoft Dynamics 365 (Finance / SCM / Project Operations) programmes and practices.
• Demonstrable leadership in AI‑enabled business transformation, including Copilot, automation, advanced analytics, or agent‑based solutions.
• Strong commercial acumen, with experience shaping and closing complex, high‑value consulting engagements.
• Credibility with senior client stakeholders and Microsoft executives.
• Track record of building and leading senior consulting teams.

Desirable

• Experience defining or scaling AI‑enabled ERP offerings within a consulting or professional services environment.
• Deep understanding of Microsoft's AI and Power Platform ecosystem and its application within enterprise ERP landscapes.
• Industry specialism aligned to Deloitte's priority sectors.

Connect to your service line - Technology & Transformation

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-Gillian, Consulting.

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Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You'll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working

You'll have the flexibility to work from home or a client site as required. You'll also have access to a number of local collaboration spaces where you can meet with colleagues when needed to support your role. Our hybrid-working model enables our people to collaborate, connect and innovate in both a virtual and physical capacity.

You'll have all the support you need to succeed, including robust tech and home workstation set-up guidance, as well as access to a variety of flexible working spaces and all sorts of social activities for you to join. We're continually innovating our working practices too, so you can expect to see new and exciting technology developments coming soon.

The future of work is evolving fast and we're already leading the way, by enabling flexibility for our people, and making it easy for us all to connect and collaborate.

Our commitment to you

Making an impact through our people is more than just what we do: it's why we're here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers