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Team Leader

Hybrid in Liverpool·Full-time·Added 25 days ago (last checked 3 Oct)

Davies

199 open roles

Overview

Job details

  • Permanent contract

    Full-time.

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Be near Liverpool for hybrid days

    No relocation package mentioned.

Skills

The role

Keoghs are seeking a Team Leader to join our Pre Litigated Motor Team in Liverpool.They will manage and support a team of Pre Litigated Motor claims handlers.They will also manage a small caseload of complex motor claims.

What you'll do

  • The achievement of the team's targets and operational measures
  • Delivery of a quality service
  • Client service compliance
  • Review and allocate new claims as appropriate with regards to the value and complexity of the case and approve offers from clients
  • Identify the teams' training needs and recommend appropriate training solutions to meet performance requirements
  • Hold regular 1-2-1s with staff to maximise performance and to acknowledge good performance
  • Assist the Client Service Team with the preparation of client, team and sector analysis and statistics
  • The Team Leader will report directly to the Head of Operations and support other Team Leaders as and when necessary. In addition, the Team Leader will handle a small caseload (c.50) of complex motor claims. The Team Leader will report directly to the Head of Operations and support other Team Leaders as and when necessary.

Skills & Expertise

  • Highly developed knowledge of processes, systems and procedures
  • Strong technical knowledge of Motor claims
  • Excellent analytical and problem solving skills
  • Excellent understanding of client protocols
  • Excellent communication skills
  • Ability to utilise interpersonal skills to influence and negotiate
  • Excellent organisational skills
  • Able to initiate and maintain business relationships
  • Shows commercial awareness in understanding of the market and industry
  • Demonstrates a passion for the business and their role
  • Demonstrates an understanding of business development strategies and a willingness to support

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