Specialist Pre Litigated File Handler

The file handler will be responsible for managing a pre litigated caseload of specialist casualty claims up to a reserve value of £200,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.

· To pro-actively manage a caseload of specialist casualty claims involving Public Liability, Employers Liability, Product Liability & Property Damage claims

· Specialist criteria may include but is not limited to:

- Fatalities and serious injuries

- GDPR, defamation and PR sensitive claims

- Multi Defendant claims

- Policy coverage issues

- Any claims as agreed with the client

· Maintain accurate data on relevant case management system

· Comply with set client SLA's

· Ensure quality service standards and productivity levels are maintained to a high standard

· Allocate new claims and set strategies

· Carry out supervisory tasks appropriate to level

· Assist with training and mentoring team members

· Undertake appropriate additional tasks provided by the Team Leader

· Attend Client review meetings and assist with client project work where applicable

· Minimum 5 years claims handling and casualty experience

· Experience dealing with quantum up to £100k

· Significant experience dealing with specialist claims with complex liability and quantum issues

· Excellent attention to detail

· Strong communication and negotiation skills

· Effectively prioritises workload

· Experience providing training or mentoring and supervising