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Lead File Handler/Technical Supervisor

Hybrid in Birmingham·Full-time·Added 25 days ago (last checked 3 Oct)

Davies

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Overview

Job details

Permanent contract
Full-time.
Hybrid
Office and home days — the ad has the split.

Requirements

Be near Birmingham for hybrid days
No relocation package mentioned.
Have senior-level experience
Lead-level role.

Benefits

25 days holiday
Per the ad, which doesn’t say whether bank holidays are on top.
3% employer pension
Paid in by the employer, per the ad. The legal minimum is 3%.
Cycle to work and season ticket loan
Commuter benefits named in the ad.

Skills

Nice to have

Insurance

Requirements

What we're looking for

The successful applicant will ideally have the following skills:

Qualified Solicitor
Experience in the file handing of disease claims (Essential)
Technical sign-off on litigated NIHL matters £150K FA 250K HA (Essential)
Proficient in all stages of the litigation process of disease claims (Essential)

Nice to have

Excellent listening and verbal communication skills
Demonstrate some prior experience of
Successfully leading a project or a team to deliver on outcomes in insurance/legal sector (Desirable)
Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability (Desirable)
Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.

Pay & benefits

What you'll get

Davies Incentive Plan
25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
Simply Health Care Cash Plan
WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
Death In Service – after 1 years’ service
Pension Contribution based 5% Employee / 3% Employer
Employee Resource Groups
Employee Volunteering Programme
Cycle to Work Scheme*
Tech Scheme*
Season Ticket Loan*
Gym Flex*
Access to Online Discount Sites
Discounted Gourmet Society Membership
Discounted Tickets for Merlin Attractions nationwide
Discounts at local retail outlets

*after successfully completing probation.

The role

The Technical Supervisor/Lead File Handler will lead the team to meet the technical development objectives set for the team and each individual within the team. The Technical Supervisor's role will involve providing supervision, technical support and training to the team. The Team Supervisor will also maintain a caseload of MOD NIHL matters.

What you'll do

Provide supervision, training and technical support to their team.
To continue to handle a reduced caseload.
Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery
Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
Ensure effective communication with the team at all times
Assist with reviewing client complaints, taking action to resolve issues as swiftly and effectively as possible
Complete projects and process updates in order to improve current operating practices or to address specific client issues.
To ensure compliance with the SRA Code of Conduct 2019