Lead File Handler

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) 
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer 
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation

• As part of our on-going growth strategy, we are looking for a Lead File Handler to join our Industrial Disease team in Liverpool to help service their ever-growing roster of clients across Industrial Disease.

• Take ownership of your own caseload, including NIHL and other disease claims, while making a real impact on clients' outcomes.
• Play a key role in shaping team strategy, mentoring junior colleagues, and identifying opportunities for innovation and growth.
• Manage your caseload efficiently, reviewing documents and evidence, handling disclosure, preparing reports, and progressing claims.
• Conduct investigations with Insurers and Insureds, gather and assess witness statements, instruct and liaise with experts.
• Attend court appointments, conferences, and trials, ensuring deadlines and court timetables are met.
• Maintain strong relationships with clients, stakeholders, and colleagues, providing clear instructions and effective communication.
• Mentor and develop Assistant File Handlers, ensuring all work aligns with SRA Standards & Regulations and Keoghs Values.

• Demonstrates strong technical proficiency in handling NIHL disease claims as a Strong technical proficiency in NIHL claims; experience in other disease matters is a plus.
• Effective negotiator with excellent interpersonal, listening, and communication skills.
• Highly self-motivated, able to prioritise, organise, and work under pressure while maintaining attention to detail.
• Proactive contributor to team growth, sharing knowledge, supporting training, and improving processes.