Business Centre Manager

Role overview:

Business Centre Manager
Poole
Currys Business, Poole
Permanent
Full Time

From £35k depending on experience

At Currys we're united by one passion: to help everyone enjoy amazing technology. As one of the best-known retailers of tech, we're proud of the service our customers receive - and it's all down to our team of caring and committed colleagues. Join us and you'll work in a great team where you can be yourself and bring your personality. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

You'll lead and develop a high-performing Currys Business Account Executive team to win, retain and grow business customer accounts, delivering exceptional customer service, profitable sales growth and an easy-to-shop experience - through capable and committed colleagues and strong local business relationships.
You will also work closely with the wider Currys Business team including the SBC, Commercial and Marketing, Services and other sales channels - collaborating across the matrix to create the right customer outcomes and drive Currys Business growth.

Role overview:

As part of this role, you'll be responsible for

• Building and leading a capable, committed team - driving colleague engagement, inclusive leadership, performance coaching and talent development to create a high-performing culture aligned to Currys values.
• Winning, retaining and growing business customer accounts by developing a hunter mindset to generate new leads and drive incremental sales from new and existing customers within the defined catchment area.
• Managing existing business accounts using the CRM process, maintaining an accurate quote pipeline and delivering incremental sales and margin growth through solution selling using the LIFE framework.
• Introducing and selling the full Currys Business proposition - including business solutions, ways to pay, connectivity and extended range - maximising upsell and cross-sell opportunities across all available channels.
• Driving profitable sales growth and commercial performance by applying margin discipline, managing costs and debt effectively, and tracking the external environment to inform business decisions.
• Building and maintain local business networks and community relationships to grow footfall, generate new business and increase local market share.
• Ensuring full compliance with all regulatory and operational requirements, including Consumer Finance, GDPR, Health and Safety and Data Protection.

You will need

• Proven B2B sales and account management experience, with a track record of winning, retaining and growing a customer base.
• Strong commercial acumen - able to understand profitability drivers, manage margins, interpret data and make insight-driven decisions.
• Effective people leadership, including performance coaching, talent development, ER management and the ability to build an engaged, inclusive team culture.
• Solution selling capability using a structured framework (e.g. LIFE), with strong knowledge of tech products and business services.
• Excellent stakeholder management and influencing skills, able to build effective relationships across the store, matrix organisation and external community.
• Strong communication and presentation skills, with the ability to engage and motivate colleagues and present business performance with confidence.
• Resilience and adaptability, with experience of leading change and embedding new ways of working in a fast-paced retail or B2B environment.
• Proven track record managing high performing teams
• Excellent Customer Service skills
• Strong Commercial acumen

We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:

• Discounts at our Currys stores and on our partner networks
• Life Assurance and Sharesave scheme
• Access to a variety of Wellbeing initiatives including cycle to work and eyecare
• Access to the Aviva Digital GP app, where you can access a GP 24/7

Why join us:

We'll be with you every step of the way, helping you progress your career the way you want. Build connections, develop your managerial skills and discover new opportunities to push you even further.

Not only can you shape your own future, but you can take charge of ours too. As the UK's biggest recycler and repairer of tech, we're in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.