Victim Liaison Officer

£31,840 - £33,570

A Civil Service Pension with an employer contribution of 28.97%

Alongside your salary of £31,840, Crown Prosecution Service contributes £9,224 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Join the Crown Prosecution Service and find your purpose.

The Crown Prosecution Service is passionate about ensuring that we're a top performing organisation and a great place to work. We're a committed equal opportunities employer, creating a culture where you can bring your whole self to work, and individuality is truly appreciated.

This culture of inclusion is underpinned by our staff networks covering disability, faith and belief, LGBTQI+, race, social mobility alongside our mental health first aiders programme and wellbeing sessions.

The Crown Prosecution Service commits to offer its employees the following experience.

• You can do impactful, purposeful work that's making a difference to your local communities.
• You are able to learn and grow, with access to the right opportunities and resources.
• We care about your wellbeing.
• We want you to feel valued, trusted and included.

We also offer the following range of benefits:

• Civil Service contributory pension of up to 28.9%
• 25 days' leave, increasing to 30 days after 5 years
• £350 each year to spend on personal development
• lawyer training programme for all new prosecutors
• an extra privilege day to mark the King's birthday
• competitive maternity, paternity and parental leave
• flexible working including flexitime, and a family friendly approach to work
• Cycle2Work scheme, employee savings.

The Crown Prosecution Service has fixed rates for its Executive Officer grade - a developing rate (the starting salary) and a spot rate (the maximum salary). Applicants typically join us on the developing rate and, after completing a 15-month development period, move to the spot rate if your line manager confirms you're performing the role to a satisfactory standard.

If you're joining the Crown Prosecution Service on a lateral transfer from another government department, you should contact us about the impact on your salary and the implications of any time you've already spent at that grade before applying or accepting an employment offer. Your salary may be adjusted if your location changes when you join us. This adjustment also takes into account any existing allowances that may have previously been consolidated into your basic pay - there's no guarantee that you can retain these when you transfer.

We want to ensure our employees can thrive at work and home and offer a range of support to achieve a balance. This includes flexibility of working hours, flexibility to support caring responsibilities and a flexible approach to deployment. We offer a hybrid working policy. You must spend at least 40% of your contracted hours over a four-week period at court, in an office or another official workplace depending on business need and the kind of work you're doing.

The Crown Prosecution Service is based in England and Wales. If you're applying for this role and live in Scotland or Northern Ireland, you must let us know when accepting this offer as you need permission to work from your home address if hybrid working is part of your role. There's no guarantee that we will grant this approval.

Please note that the CPS is unable to offer visa sponsorship. If you require visa sponsorship to work in the UK, you will not meet the eligibility criteria for this role. (If internal this is not required)

Candidates are subject to UK immigration requirements. For the most up-to-date information on the requirements of working in the UK, please go to the UK Visas and Immigration website at https://www.gov.uk/browse/visas-immigration/work-visas

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

As a victim liaison officer you work with victims of crime, communicating over the phone, in person and in writing to queries about their cases. You help victims understand the decisions we make, the role of the Crown Prosecution Service and wider criminal justice system, and their rights under the Victims' Code during this stage of the legal process.

In this role you provide a service to victims that is compassionate, empathetic, and consistent - helping them in a calm, professional manner during a sensitive and challenging time.

You play a crucial role working with prosecutors, police witness care units and other criminal justice colleagues, building effective working relationships to continuously improve our service to victims and ensuring victims are directed to specialist guidance and information including support services where appropriate.

• You provide an enhanced service to victims, communicating clearly both verbally and in writing. Responding to correspondence appropriately and ensuring all work is carried out to a high standard.
• Draft and quality assure letters to victims that are clear, empathetic and factually correct.
• You make arrangements for meetings between victims and the CPS where appropriate.
• You manage sensitive and challenging conversations in a calm, empathetic and professional way with CPS colleagues, criminal justice partners and victims.
• You help victims understand our role in the criminal justice process and next steps, using your knowledge and experience to build trust and confidence in the work we do.
• You answer queries in a timely manner with accurate and up to date information. Where you are unable to help further you will ensure victims are signposted to appropriate contacts.
• You provide a quality customer service through effective verbal and written communications, in particular dealing with and coordinating our victim communication and liaison scheme, right to review and bereaved family scheme correspondence and processes in line with prescribed timescales and quality standards.

A copy of the full job description is attached.

Flexible working, Full-time, Job share, Part-time

Middlesbrough, Newcastle-upon-Tyne

Please note that this role requires occasional travel between offices in the North East.

This is a full-time post. We do consider requests for flexible, part-time working and job share, always considering the operational needs of the department.

489045

Executive Officer

B1

Permanent

Operational Delivery

2

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

• Name : Ben Savage
• Email : Ben.Savage@cps.gov.uk

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